Redressal Forum

An independent forum, called the Consumer Grievance Redressal Forum (CGRF), has been set up under Section 42 (5) of the Electricity Act, 2003 for redressal of consumer grievances regarding any dispute, other than theft or unauthorized use, in accordance with the guidelines specified by the Uttar Pradesh Electricity Regulatory Commission (UPERC).

If a consumer is not satisfied with the resolution of grievances by the Noida Power Company Limited, he/she can lodge a complaint with the Forum at the following address:

33/11 kV Substation, D-Block,
Sector Alpha-I, Opposite Ryan International School,
Greater Noida, U.P. - 201310

Following are the members of the CGRF:

Mobile No
Technical Member
Mr. Jitendra Kumar Dhamat
Officer of the Licensee

The members of the forum will be available at the above mentioned address on all working days between 10.00AM to 5.00 PM. The forum will address all complaints related to supply and billing, but not cases concerning pilferage/theft/unauthorized use of electricity, which will be dealt by separate authorities

Regulations and Guidelines for registering a complaint under Consumer Grievance Redressal Forum are provided both in English and Hindi in the following PDF file:

Consumers, who are not satisfied with the decision of the Forum, may represent their case to the Ombudsman appointed by UPERC at:

Electricity Ombudsman
Vidyut Niyamak Bhawan
Vibhuti Khand, Gomti Nagar
Telephone No:91-522-2720856
Fax : +91-522-2720857