0120-6226666 will be the only dedicated 24*7 helpline number w.e.f 15th Jul’22            ||||||||||||||||||||||||||||||||||            Consumers can log complaint & avail information by sending SMS to 7840002288 from their registered Mobile No. Click here to view the SMS short codes and their purpose.         ||||||||||||||||||||||||||||||||||||         Single Phase consumers can now submit Self Meter Reading with photo proof between 1st to 10th Day of every month, click here        


An independent forum, called the Consumer Grievance Redressal Forum (CGRF), has been set up under Section 42 (5) of the Electricity Act, 2003 for redressal of consumer grievances regarding any dispute, other than theft or unauthorized use of electricity, in accordance with the regulation specified by the Uttar Pradesh Electricity Regulatory Commission (UPERC).

If a consumer is not satisfied with the resolution of grievances by the Noida Power Company Limited, he/she can lodge a complaint with the Forum at the following address:

Consumer Grievance Redressal Forum, Greater Noida
33/11 kV Substation, D-Block,
Sector Alpha-I, Opposite Ryan International School,
Greater Noida, U.P. - 201310

Following are the members of the CGRF:

Mobile No
Shri Om Prakash Agrawal
Shri Anoop Chandra Srivastava
Technical Member
Shri Jitendra Kumar Dhamat
Member – Licensee
Shri Sanyog Raizada
Secretary, CGRF

The members of the forum will be available at the above mentioned address on all working days between 10.00AM to 5.00 PM. The forum will address all complaints related to supply and billing, but not cases concerning pilferage/theft/unauthorized use of electricity, which will be dealt by separate authorities.

Regulations and Guidelines for registering a complaint under Consumer Grievance Redressal Forum are provided both in English and Hindi in the following PDF file:

Consumers, who are not satisfied with the decision of the Forum, may represent their case to the Ombudsman appointed by UPERC at:

Electricity Ombudsman
Vidyut Niyamak Bhawan
Vibhuti Khand, Gomti Nagar
Telephone No:91-522-2720856
Fax : +91-522-2720857
Email: eo-up@uperc.org

Welcome to NPCL! X
My name is Saathi & I'm a Chatbot, I can guide you for your electricity related queries.