Frequently Asked Questions

Meter Related

Q. What should be done in case of meter is Fast/ Slow / Burnt / Damaged / Stop / Faulty

Ans. Consumer may visit our customer care centre at KP-I or call at our 24*7 Call centre for registering complaint :

Meter Stop/Meter Jump/Meter Burnt//Meter Damage - No Documents required, complaint will be generated on your request.

Meter Slow/Meter Fast - Notification will be generated for Meter Testing.

Q. What should be done in case there is no supply in the meter?

Ans. In case the nearby are is under Supply Outage, you may wait until the supply is restored. If there is no power even after the supply is restored Consumer may contact at our 24X7 CALL CENTER - 0120 6226666/ 2333555/ 888

Q. What to do in case of meter is running fast/ excess billing?

Ans. Domestic Consumer : May please check the internal wiring by any private electrician. If no such issue persist may kindly contact 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit Consumer care centre at KP-I to register request for Meter Testing. Demand note for meter testing fees will be generated as per UPERC guidelines.

Industrial & Institutional Consumers : May please check the Power Factor & Neutral disturbance issue to avoid any demand shoot-up in billing. if persist may kindly contact 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit Consumer care centre at KP-I.

Q. How to analysis correct meter consumption/ abnormal consumption

Ans. In a normal house hold having 1 or 2 A/C’s along with Geyser, Fridge etc., the average units consumed may be between 500 to 1000 Units per month depending upon actual use. If consumer feel that the consumption is more as compared to the usage and load, we request consumers to please get their wiring checked by competent electrician with respect to below mentioned points:

  • To check any Earth Leakage in the internal wiring or not.
  • In case of multiple connections in the building, whether your internal wiring has a separate neutral wire and should not be mixed with other connections.
  • Check if someone else is also using supply from your meter or not.

However, it is to inform that, NPCL will not be responsible for higher consumptions due to any of the above reasons but taking action by consumer will reduce the consumption. After having checked all the above, If consumption is still not reduced as per consumer’s expectation, then he is having an option to get the meter tested by contacting our helpline number+91-120-2333555/2333888 and get the requests for meter fast checking generated. Demand note for meter checking fees will be generated as per UPERC guidelines.

Q. What are the various reasons of meter change?

Ans. A Distribution Licensee may change the meter from time to time for any of the following reasons:

  • Version Upgrade
  • Meter is burnt
  • Meter is faulty
  • Meter is damaged
  • No display in the meter
  • Suspected to be tampered

Q. What are the timelines/Resolutions for Meter Testing, Fast, Slow, Burnt, Damaged, Stop, Faulty, Shifting?

Ans. Time period for compliances

  • Meter Stop/Meter Damaged: 14 working days for meter replacement.
  • Meter Slow/Fast: 14 working days after estimate payment for testing & another 14 working days for replacement if required
  • Meter Burnt: 3 Working Days for replacement of the burnt meter
  • Meter Shifting: 7 Working Days as per site conditions

Q. What are the charges for Meter testing ?

Ans. Meter Testing Charges are as follows:

  • Single Phase Rs.175
  • Three Phase Rs.350
  • LT/CT, CT/HT Meter Rs.1000

*All Applicable taxes on the meter testing fee shall also be charged as per the norms.

Q. What is the meaning of downloading of parameter?

Ans. Various parameters measured and recorded by the meter are finally downloaded for billing/ monitoring purpose. The downloading of parameter means transferring the recorded data from meter to the records of the company. Downloading can be automatic (AMR) or using a gadget. However we can capture data / parameter by reading the display recording on a notebook

Q. Who can apply for prepaid metering?

Ans. Prepaid meters are available for single-phase connections till 5 KW and three-phase connection till 24 KW only for domestic consumer.

Q. How to convert post-paid connection into prepaid connection?

Ans. To get the post-paid connection to prepaid connection, consumer can visit our customer care office at Knowledge Park -1, Greater Noida. Consumer has to fill an application form and submit an ID

Q. What are the security deposit charges for conversion from post-paid to pre-paid or for new connection installation in Pre-paid?

Ans. Meter charges to paid as per UPERC cost data book enforce

Q. How to recharge prepaid meter?

Ans. Prepaid meter recharge coupon are available at cash collection centre and can be paid via cash/DD/Credit or debit card from our customer care office. Recharge can be done online via NPCL’s website or PAYTM

Q. How does the alarm work in Pre-paid meter?

Ans. If your credit gets below Rs.100/-, you will have an alarm for 30 seconds. Press any button to turn it off. The alarm will be repeated every half an hour until recharged. It is advised that once meter reached its minimum limit recharge immediately to avoid disconnection. You can also set minimum limit as per your convenience.

Q. Whom to contact in case of misplacing of Recharge Coupon?

Ans. Simply visit the NPCL Cash Collection Centre for re-issuing of recharge coupon which will be done free of cost. Consumer have to mention BP no./ Meter no. to get the recharge coupon. May please note- the coupon is specific to your meter hence cannot be used elsewhere.

Q. What are the documents required if meter get stolen ?

Ans. Application,Original Police FIR, ID proof of registered consumer needs to be submitted at our customer care office at KP-1 .

Q. What are the New Meter cost in Meter stolen cases?

Ans. Once the consumer process the application for re-installation of meter in case of Meter Stolen, applicable meter charges to paid as per UPERC cost data book enforce .

*All Applicable taxes on the new meter cost shall also be charged as per the norms.

Q. Whom to contact if meter is not at the premises?

Ans. Please contact our Call at our 24X7 CALL CENTER - 0120 6226666 /2333555 /888 or you may visit our customer care centre at KP-I from 10:00 A.M to 5:00 P.M (Mon-Fri)

Q. Why my meter screen is blank.?

Ans. Please check if the supply is On in the area and your supply is not coming, if Yes, you may kindly contact 24X7 Call Centre No. 0120-6226666/ 2333888/ 2333555 to register complaint for No Supply. In case supply is ON but no display on meter, register complaint for meter display problem on above given numbers. Our Team will visit to do the needful within 7 working days.

Q. If my meter box has a husky display, what should I do ?

Ans. Is your meter box is tempered of having husky display..? You may kindly contact 24X7 Call Centre No. 0120-6226666/ 2333888/ 2333555 and register complaint for meter display problem. Our Team will visit to do the needful within 7 working days.

Q. Where to report incase of No Display in the meter?

Ans. Consumer may contact at our 24X7 CALL CENTER - 0120 6226666/ 2333555/ 888 or visit customer care centre.

Payment Related

Q. What are the different modes of payments available?

Ans. Modes of payments are as follows:

A: Digital Payment through:-

  • NPCL Website
  • NPCL’s Mobile App and BHIM App
  • PayTM, Mobiquick, and Other wallets
  • Bharat QR (printed on bills)
  • Bharat Bill Payment System (BBPS)
  • Utility bill payment option in Consumer’s internet banking accounts
  • Auto- Debit facility through NACH (National Automated Clearing House)
  • RTGS/ NEFT to NPCL’s accounts
  • Credit & Debit cards to Village Contact Persons and at Customer Care Centre, KP-1.

B: Non-Digital Payment Modes are as follows:-


  • Cash / Cheque / DD at Customer Care Centre, KP-1 or to Village Contact Persons
  • Cheque/DD at NPCL’s Cheque Drop Boxes
  • Cash at nearby BBPS authorised retail outlets
For further details please visit NPCL’s website

Q. Where can I make cash payment?

Ans. 1. In case of Rural Consumers - Authorised Village Contact Persons (VCPs) or cash collection centre, Tugalpur, Knowledge Park-1, Greater Noida between 10:00 AM to 5:00 PM, Monday to Saturday (Except 2nd & 4th Saturdays and Gazetted Holidays)
2. In case of Urban / Industrial / Institutional Consumers - Cash Collection Centre
3. Any consumer - Nearby BBPS Authorised Retail Outlets. There are more than 1500 authorised BBPS retails outlets in and around Greater Noida area. Consumers may locate nearest BBPS Authorised Retails Outlets on NPCI website through web-link “Find Nearest Bharat Bill Pay Outlet”
For more details you may also visit NPCL website

Q. What is the upper limit for Cash Payment.?

Ans. As per section 6.10 of Electricity Supply code 2005, you can make cash payment upto Rs.20,000/- only.

In case your bill is more than the above mentioned value, remaining payment shall be made via any mode other than cash.

Q. How can I make Cheque Payments

Ans. Consumer can drop cheque at following Cheque Collection Centres of NPCL along with latest bill stub (Lower portion of bill). The cheques should be in favor of "Noida Power Company Limited". Write down the cheque with credentials like your Name, Consumer Number and mobile number at the back of cheque.

  • NPCL Customer Care Centre (Sector KP-1)
  • NPCL Sub-station at P-5, Builder Area (Near Senior Citizen Society)
  • NPCL Sub-station at Surajpur, Near Surajpur Police Station
  • Bar Association Office, Surajpur District Court

Q. How to make online payment of Bills?

Ans. Online Payment of Bills can be made through below mentioned modes :

  1. NPCL Website
  2. NPCL’s Mobile App and BHIM App
  3. PayTM, Mobiquick, and Other wallets
  4. Bharat QR (printed on bills)
  5. Bharat Bill Payment System (BBPS)
  6. Utility bill payment option in Consumer’s internet banking accounts
  7. Auto- Debit facility through NACH (National Automated Clearing House)
  8. RTGS/ NEFT to NPCL’s accounts
For more details you may also visit NPCL website

Q. Do I need to pay extra charges if I wish to pay Online through NPCL website/Mobile App ?

Ans. NPCL do not levy any extra charge for online payment. However, the Payment Gateway , Wallets and Other service providers may levy service charges along-with applicable taxes for transactions above Rs. 4,000/-. In case the transaction is made through Paytm Gateway service charges would be levied at following rate:

** For credit/debit card transactions, 1.10% of the transaction amount being paid
* For Netbanking transactions, Rs.4/-per transaction

In case the transaction is made through Billdesk Gateway service charges would be levied at following rate:
* For credit/debit card transactions, 1% of the transaction amount being paid
* For Netbanking transactions, Rs.10/-per transaction

Q. Is it safe to give my bank details on NPCL website ?

Ans. Yes, It is completely safe. NPCL follows highest level of security standards to ensure that the data entered by consumers remains confidential and not stored anywhere on NPCL Server.

Q. How can I make Cheque Payments?

Ans. Consumer can drop cheque at following Cheque Collection Centres of NPCL along with latest bill stub (Lower portion of bill). The cheques should be in favor of "Noida Power Company Limited". Write down the cheque with credentials like your Name, Consumer Number and mobile number at the back of cheque.

  • NPCL Customer Care Centre (Sector KP-1)
  • NPCL Sub-station at P-5, Builder Area (Near Senior Citizen Society)
  • NPCL Sub-station at Surajpur, Near Surajpur Police Station
  • Bar Association Office, Surajpur District Court

Q. Can I make payment through Post dated cheques ?

Ans. Post-dated and outstation cheques are not accepted at NPCL.

Q. What if my cheque bounces?

Ans. In case the Cheque got bounced due to insufficient funds or exceed arrangements, consumer will not be able to make payment through cheque in that Financial Year.

Consumer will also be liable to pay cheque return charges as per given slabs:

  • Cheque amount of less than Rs. 5000 : Rs.250
  • Cheque amount from Rs. 5000 & upto Rs. 10000 : Rs. 500
  • Cheque amount from Rs. 10000 & upto Rs. 1 Lac : Rs. 1000
  • Cheque amount of Rs. 1 Lac and above : Rs. 5000

Q. Can I issue another cheque, if my cheque bounces?

Ans. In case the Cheque got bounced due to insufficient funds or exceed arrangements, the consumer will not be able to make payment through cheque in that Financial Year.

Q. Can I issue cheque, if my supply is Disconnected ?

Ans. Yes, consumer can pay your bill amount through cheque (Considering no cheque bounce history). However, the Reconnection amount has to be paid through Cash only. Please note, if in case the same get dishounoured, the supply will be disconnected and the Reconnection amount has to be paid again.

Q. When will my online payment be updated in my account?

Ans. All payments made through other that RTGS / NEFT mode are updated on Real-time basis in consumers account except during system shutdown/maintenance when it may take upto 2 working days.

Q. Where can I approach to register my payment related complaint?

Ans. Complaints can be registered at:

  • NPCL Website
  • NPCL Mobile App
  • Our 24X7 Call center at 0120-6226666 / 2333555/ 2333888
  • Customer Care Center at Tugalpur, KP-1, Timings - 10:00 AM to 5:00 PM from Monday to Saturday (Except 2nd & 4th Saturdays and Gazetted Holidays)

Q. What are the GST % will be charged?

Ans. GST will be levied as per GST regulations and rates applicable to various services provided by NPCL.

Q. For which services I have to pay GST ?

Ans. As per GST Circular No. 34/08/2018-GST dated 01st March 2018, GST is applicable on all the services provided by the NPCL except energy charges

Billing Related

Q. How are bills prepared if the meter is not read?

Ans. If meter is not read for whatever reason; provisional bill is raised which is subject to adjustment upon receipt of actual meter reading in the subsequent months.

Provisional bills are raised on average consumption of last 3 months. Inaccessibility to premises for 3 months or more could lead to disconnection of supply as per Electricity Supply Code 2005.

Q. Why does the period of meter reading vary and how does it impact my bill?

Ans. You would appreciate that it is logistically difficult to read all the meters on the same day every month. Hence there can be a variation of (+/-) 5 days in meter reading period. Fixed Charges and slabs for Energy charges are calculated on proportionatly to the billing period.

Q. How to calculate / understand electricity bill?

Ans. Please refer back side of electricity bill and check for applicable Tariff and Bill Calculation. Additionally, you can reach out to us at crm@noidapower.com

Q. What is the meter reading system?

Ans. Reading of three phase meters is taken remotely through AMR or LPR facility. For Single Phase meters, meter readers go door-to-door and record readings in Hand Held Devices (HHD) / Meter Reading Terminals (MRT). Reading information can also be conveyed through SMS/Email registered with us.

Q. Why is my meter not read regularly?

Ans. Any one of the following can be the reasons:

(i) Your premises are vacant / locked for long period of time or constantly during daytime resulting in inaccessibility of meter to the reader. Code 2005.

(ii) Discrepancy in address in our database with the actual address may result in meter reader missing out your premises.

If you observe such shortcomings in the address (as printed in bill), please bring the same to the notice of CR(Front Desk) at NPCL Customer Care Centre immediately for corrections.

Q. Where to approach when meter is not read ?

Ans. If consumer premises is found locked, meter reader will stick a "miss you" sticker intimating about the failed reading attempt alongwith a contact number to coordinate the day & time of reading. Or you may:

  • -Call at our 24X7 CALL CENTER - 0120 6226666/2333555/888
  • -Mail your concern at crm@noidapower.com

Q. Why fixed charges are not constant?

Ans. Fixed Charges defined by Monthly Tariff applies to a period of 30 days. When billing period is not 30 days, applicable fixed charges are calculated on prorata basis.

Q. Why Penal Demand Charges are levied?

Ans. Usage of load beyond contracted load is a cognisable offence. Penal demand charges are levied in excess to fixed charges based on demand usage over and above contracted load. It is thus advised to enhance your contracted load from time to time and avoid penalty.

Q. How to calculate slab ?

Ans. Slab based energy rates defined by Tariff is applicable for 30 days per month and is prorated on simple unitary method based on number of billing days i.e. difference between current reading date and previous reading date (both dates inclusive)

Q. Why I see Make Up Charges in my Bill?

Ans. : As per approved Tariff, consumers who are part of LMV-2 (Commercial Supply) and LMV-9 (Temporary Supply) are subjected to load based minimum charges. If the sum of Fixed Charges(for LMV-2 only) and Energy Charges is less than applicable monthly minimum charge then differential amount is levied as Make Up Charges.

Make Up Charges=Minimum Charges-(Fixed Charges+Energy Charges)

Q. Wrong reading mentioned on my bill. How to get it rectified?

Ans. Request for wrong reading can be registered through following touchpoints

  • Call at our 24X7 CALL CENTER - 0120 6226666/2333555/888
  • Email your concern at crm@noidapower.com. Do attach meter reading photograph for convenience.

Q. What to do if I am not satisfied with the meter reading?

Ans. AIf you are not satisfied with your bill, you may

  • Call at our 24X7 CALL CENTER - 0120 6226666/2333555/888
  • Mail your concern at crm@noidapower.com

Q. What is the Frequency of billing ?

Ans. Billing for every consumer is done on Monthly basis

Q. How electricity bills are delivered?

Ans. Bills are delivered through third party vendor every month. You are requested to subscribe for e-bill for on-time and assured delivery of bill.

Q. How to get duplicate electricity bill copy?

Ans. 1) Simply log on to www.noidapower.com/Mobile App and register by entering requisite details. Once password is generated, the details of last 6 bills can be viewed and downloaded.

2) You can also mail your request at crm@noidapower.com

Q. What is DPS and Rebate?

Ans. Payment before Due Date allows consumers to avail rebate of 1% on Fixed and Energy Charges. DPS means Delayed Payment Surcharge which is applicable due to non-payment of bills upto due date.

Q. How DPS is charged in the bill?

Ans. If a consumer fails to pay his electricity bill by due date specified therein, a late payment surcharge shall be levied at 1.25% on the dues per month up-to first three months of delay. Post three months, DPS will be charged at 2.00% per month on the unpaid dues. In case of constant non-payment, your elctricity connection can be disconnected.

Q. DPS waiver.?

Ans. DPS is levied as per Rate Schedule approved by Hon'ble UPERC and no-one can waive the same.

Theft Related

Q. Where I can contact in case of Direct theft booked on my consumer number.?

Ans. You may visit to Our Office at KP-II from 10:00 A.M to 5:00 P.M (Mon-Fri) for any detailed information about theft booked or may contact our 24X7 CALL CENTER - 0120 6226666/2333555/888

Q. How to report Direct Theft

Ans. You can call and complain against theft of electricity / tampering of meter through following avenues:

  • Helpline Number : 9891222240
  • Noidapower.com
  • Mobile App
  • CALL CENTER - 0120 6226666/2333555/888

Your identity shall remain confidential and action will be taken at the earliest.

Q. What is meant by “Direct Theft”?

Ans. Section 135(1) of Electricity Act, 2003 as amended by Electricity (amendment) Act , 2007, Theft of electricity is defined as, whoever dishonestly,

  • a) Taps Electricity line:
    • - overhead
    • - underground
  • b) Tampers meter:
    • - usage of tampered meter
    • - current reversing transformer
    • - loop connection
    • - other device interferes with accurate/proper registration. c) Other device/method result in a manner whereby:
    • - electricity is stolen
    • - damages/destroys an electric meter/ apparatus/equipment/wire/ cause
  • d) Uses electricity through a tampered meter
  • e) Uses electricity for purposes other than that which was authorized.

Disconnection Related

Q. How to apply for disconnection/ surrendering of connection?

Ans. If consumer wants to surrender the connection, consumer have to submit the ID proof, Last Paid Bill with Our written application form at consumer care centre KP-I.

In Case of rural consumer, following documents need to be submitted :

  • * Female Applicant: ID Proof (Self)+Husband+Father In law
  • * Male Applicant: ID Proof (Self)+ Father ID

2 Years Lock-in Period is applicable for all consumers except LMV-9 (Temp. Connections) from last date of any change in contract.

Q. What are the Timelines?

Ans. Disconnection of supply will completed within 30 working days.

Q. Can a consumer apply for the same meter after surrendering of current meter?

Ans. Once the connection is permanently disconnected, we do not have any such provision to install same meter. Consumer has to apply for new connection with all required documents.

Q. How to apply for refunding of security funds?

Ans. You may visit Consumer Care Centre at KP-I, and submit all the requisite documents which are mentioned at the back side of application form. You may also visit our website for more details

Reconnection Related

Q. How to apply for reconnection after making the part payment of outstanding amount?

Ans. Reconnection is not allowed on part payment.

Q. What are the charges for Reconnection within 6 Months?

Ans. After clearing the cause of disconnection, Reconnection charges based on contacted load are as follows:

  • < 5 KW- Rs 708
  • >= 5 KW & <=50 KW - Rs 1180
  • >= 50 KW - Rs 2360

Q. What are the Timelines?

Ans. Timeline for reconnection of supply will be Maximum of 48 Hrs for Rural and 24 hrs in Urban after payment of bill & Reconnection charges.

Q. How to apply for reconnection when meter already removed at site?

Ans. There is no such provision.

Q. How to apply for reconnection after final bill generation?

Ans. There is no such provision of reconnection. Once the payment of final bill is done, consumer has to apply for new connection with all required documents.

Website/ Mobile App Related

Q. What is the procedure to Login on www.noidapower.com ?

Ans. Go to www.noidapower.com. Click on “Consumer Login” and register your Consumer Number or click on the link: www.npcl.com

Q. What are the various services/information available on NPCL's website?

Ans.The main features of website are as follows:

  • About NPCL and Contact Details of registered offices
  • Bill Payment Option
  • Outage Alerts
  • Service Application and Complaint
  • Tariff Details
  • Report a Concern
  • Account Registration
  • CSR activities

Q. How to reset password ?

Ans. Password can be reset after clicking forgot password option. You have to punch your registered email id and consumer number to receive an updated password , if problem still persist please contact at 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit Consumer care centre at KP-I

Q. How and from where a consumer can update his contact details?

Ans. Consumer can provide mobile number/ email-id along with the BP No.(CA. no.) against which mobile number needs to be updated , either by calling at 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit Consumer care centre at KP-I along with ID proof/Company letter head with ID.

Q. How to login on Mobile App ?

Ans. Download the mobile app on your mobile phone, enter your 10digit consumer no., Contract A/c no & Contract No. along with mobile no. and email ID. After giving the required information, an OTP will be sent on the Mobile No. You will be required to punch in the OTP for completing your registration request.

Q. What would be my login ID & password for Mobile App

Ans. Login ID would be Your Email ID & the Password which you have selected while account registration.

Q. What all the features available on Mobile App ?

Ans. After Login fetures are as follows :

  • 6 month bill details
  • 6 Month payment details
  • Mobile no & Email ID Registration/ Updation
  • Complaint against services related to billing/metering etc
  • Complaint Status check
  • Bill Payments

Q. How to reset password for Mobile App

Ans. Password can be reset after clicking forgot password option. You have to punch your registered email id and consumer number to receive an updated password , if problem still persist please contact at 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit Consumer care centre at KP-I

To visit our Feedback page please Click here

Complaint Against Services Related

Q. Why I have not received my New Connection estimate intimation?

Ans. Once you have successfully submitted your new service application form at our customer care centre, we process the application in our system and same forwarded to concerned department for the Commercial & LCC Dues Check, Technical feasibility automatically. Once clearance is received from all the departments it is followed by estimate preparation. During this process system generated message is triggered after completion of stages. Thus, you are requested to please wait for the same as we will be working on 1st cum 1st serve basis.

Q. Can I pay the Estimate amount Online?

Ans.Yes, you can make payment online thru NPCL website or you may visit KP-I office for payment of estimate which will be intimated via SMS . You can also make payment thru RTGS or NEFT

RTGS/NEFT detail:

Beneficiary Name : NOIDA POWER COMPANY LIMITED
Beneficiary Address : Electric Sub-station, Knowledge Park – IV, Greater Noida, Gautam Buddha Nagar
Bank Name : Yes Bank Limited
Bank Branch Address : 48, Nyaya Marg, Chanakyapuri, New Delhi – 110 021
Bank Account No. : 002580700000041
IFSC Code : YESB0000025
Account Registration
* After successful payment, mail us with UTR detail on CRM@noidapower.com

Q. Estimate paid but meter not installed yet?

Ans. Post payment of estimated amount, New connection will be provided within 14 days where no Augmentation of existing mains are required.

Q. How can consumer find the status of request against New Connection?

Ans. To know the status of a New Connection request, consumer may use following options.

  • Consumer can contact our 24*7 call center or may visit
  • Visit Consumer Care Centre at KP-1, between 10:00 AM to 5:00 PM

Q. What is the charges for new connection?

To visit our Cost Data Book page please Click here

Q. Paper Formailities Required for Load Reduction?

Ans. Consumer has to fill application and provide all the requisite documentation which are mentioned on the back side of application form. For load reduction consumer can only apply after two years from date of energization. For Temp. Supply, consumer can apply for load reduction at any point of time.

Q. Estimate not Received Yet

Ans. Please visit our customer care office at KP-1 to know the status in case you have not received any update after 7-10 days of applying for request.or may write us at crm@noidapower.com.

Q. What is minimum charges & why it is to be paid.?

Consumer has to bear the minimum charges based on the total sanctioned load & as per the applicable tariff rate it is been calculated for remaining tenure in case you have not completed 2 years in that case the maximum demand recorded in any of the last 2 billing cycles is higher than the reduced contracted load, consumer cannot opt for the proposed contracted load.

Q. What is Augmentation? How much time it take to complete?

Ans. Augmentation means improvement/enhancement of the system capacity to be able to cater to the increased electricity load requirement. Such augmentation needs capital investment. Sometimes, only after requests received for new connections or load enhancement; particularly if the requested load is high. Different types of Augmentation may be required such as:

  • Low Tension (LT) Line Extension
  • Transformer Capacity Augmentation
  • High Tension ( 11 KV) Line Extension
  • Complete electrification of an un-electrified area.

Timeline for different type of augmentations are as follows:

  • Type of augmentation and Timeline required for augmentation (Working Days)
  • LT Network augmentation 60
  • Transformer Augmentation 120
  • HT - 11 KV Network Strengthening 180
  • Un-electrified Area or New Grid Required 12 months

Q. How and where to approach for Shifting of Mains?

Ans. We accept application for following request

  • Meter Shifting
  • Pole Shifting
  • Service Cable Shifting
  • Transformer Shifting
  • Penal Feeder Box Shifting

For the shifting related request an application along with the copy of id proof and last paid bill is required to be submitted at Customer care centre at KP-1. After verification of documents, site visit is arranged to check the feasibility to fulfill the request and then a survey report is prepared and accordingly estimate is generated as per Regulatory guidelines. Once the payment of estimate is done then shifting will be executed

Q. What Documents are required for Load Enhancement/ Load Reduction/ Name Change/ Category Change?

Please click here to see the list of required document.

Q. What is the TAT for completion of Service Application?

Ans. From the date of estimate payment against your Service request it will take next billing cycle to get implemented in the system during this period you may receive one bill with previous load/ category, except shifting of mains , as it depends upon site condition and availability of material.

Q. Where we can contact in case of any information required for service request.?

Ans. You may contact us through following windows:

Call at our 24X7 CALL CENTER - 0120 6226666/2333555/888
Visit our Consumer Care Centre from 10:00 A.M to 5:00 P.M (Mon-Fri)

Q. Why my application is been Pending since long?

Ans. Once you complete the documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check, you may please visit our customer care Centre from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. Where to contact in case of application rejected due to LCC/Theft?

Ans. You may please visit our customer care Centre from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. What are the documents required in case of Small Correction in Connection Details such as Spelling of Name, inadequate Address?

  1. The documentary proof for the desired change along with latest paid bill receipt along with correction form by the property owner.
  2. No, there are no charges for these requests. The Changes will reflect in next bill. However, Consumer may check the status of his request by Visiting our Consumer Care Centre in person with ID Proof.

Supply Related

Q. How to resolve supply-related complaints on power interruptions or unsatisfactory voltage profile?

Ans. Register the complaint at NPCL's helpline no. +91-0120 6226666/2333555/888 along with 10-digit consumer number printed at the upper left corner of your electricity bill and one complaint number will be intimated to you for future reference. NPCL fault-repairing crew will attend to the cause of the complaint and resolve the same within the following time limits:

  • Urban: 3 Hours
  • Rural: 12 Hours
  • Industrial & Instittutional : 4 Hours
  • Transformer failure : 72 Hours

Q. How to address the problem of frequent tripping of MCB or blowing of fuse?

Ans. Contact a Licensed Electrical contractor (L.E.C.) to locate the cause. If there is a fault/defect in your wiring installations, rectify the same.

If the load of your installation is more than the load allowed by NPCL, please apply for enhancement of load by filling up a form available at NPCL office KP-1 & know more about the same.