Frequently Asked Questions

Q. What are the different modes of payments available?

Ans. Modes of payments are as follows:

A: Digital Payment through:-

• NPCL Website
• NPCL’s Mobile App and BHIM App
• PayTM, Mobiquick, and Other wallets
• Bharat QR (printed on bills)
• Bharat Bill Payment System (BBPS)
• Utility bill payment option in Consumer’s internet banking accounts
• Auto- Debit facility through NACH (National Automated Clearing House)
• RTGS/ NEFT to NPCL’s accounts
• Credit & Debit cards to Village Contact Persons and at Customer Care Centre, KP-1.

B: Non-Digital Payment Modes are as follows:-

• Cash / Cheque / DD at Customer Care Centre, KP-1 or to Village Contact Persons
• Cheque/DD at NPCL’s Cheque Drop Boxes
• Cash at nearby BBPS authorised retail outlets

For further details please visit NPCL’s website

Q. Where can I make cash payment?

Ans. 1. In case of Rural Consumers - Authorised Village Contact Persons (VCPs) or cash collection centre, Tugalpur, Knowledge Park-1, Greater Noida between 10:00 AM to 5:00 PM, Monday to Saturday (Except 2nd & 4th Saturdays and Gazetted Holidays)
2. In case of Urban / Industrial / Institutional Consumers - Cash Collection Centre
3. Any consumer - Nearby BBPS Authorised Retail Outlets. There are more than 1500 authorised BBPS retails outlets in and around Greater Noida area. Consumers may locate nearest BBPS Authorised Retails Outlets on NPCI website through web-link “Find Nearest Bharat Bill Pay Outlet”
For more details you may also visit NPCL website

Q. What is the upper limit for Cash Payment.?

Ans. As per section 6.10 of Electricity Supply code 2005, you can make cash payment upto Rs.20,000/- only.

In case your bill is more than the above mentioned value, remaining payment shall be made via any mode other than cash.

Q. How can I make Cheque Payments

Ans. Consumer can drop cheque at following Cheque Collection Centres of NPCL along with latest bill stub (Lower portion of bill). The cheques should be in favor of "Noida Power Company Limited". Write down the cheque with credentials like your Name, Consumer Number and mobile number at the back of cheque.

• NPCL Customer Care Centre (Sector KP-1)
• NPCL Head Office, H-Block, Sector Alpha-2
• NPCL Sub-station at P-5, Builder Area (Near Senior Citizen Society)
• NPCL Sub-station at Surajpur, Near Surajpur Police Station
• Bar Association Office, Surajpur District Court

Q. How to make online payment of Bills?

Ans. Online Payment of Bills can be made through below mentioned modes :

1. NPCL Website
2. NPCL’s Mobile App and BHIM App
3. PayTM, Mobiquick, and Other wallets
4. Bharat QR (printed on bills)
5. Bharat Bill Payment System (BBPS)
6. Utility bill payment option in Consumer’s internet banking accounts
7. Auto- Debit facility through NACH (National Automated Clearing House)
8. RTGS/ NEFT to NPCL’s accounts

For more details you may also visit NPCL website

Q. Do I need to pay extra charges if I wish to pay Online through NPCL website/Mobile App ?

Ans. NPCL do not levy any extra charge for online payment. However, the Payment Gateway , Wallets and Other service providers may levy service charges along-with applicable taxes for transactions above Rs. 4,000/-. In case the transaction is made through Paytm Gateway service charges would be levied at following rate:

** For credit/debit card transactions, 1.10% of the transaction amount being paid
* For Netbanking transactions, Rs.4/-per transaction

In case the transaction is made through Billdesk Gateway service charges would be levied at following rate:
* For credit/debit card transactions, 1% of the transaction amount being paid
* For Netbanking transactions, Rs.10/-per transaction

Q. Is it safe to give my bank details on NPCL website ?

Ans. Yes, It is completely safe. NPCL follows highest level of security standards to ensure that the data entered by consumers remains confidential and not stored anywhere on NPCL Server.

Q. How can I make Cheque Payments?

Ans. Consumer can drop cheque at following Cheque Collection Centres of NPCL along with latest bill stub (Lower portion of bill). The cheques should be in favor of "Noida Power Company Limited". Write down the cheque with credentials like your Name, Consumer Number and mobile number at the back of cheque.

• NPCL Customer Care Centre (Sector KP-1)
• NPCL Head Office, H-Block, Sector Alpha-2
• NPCL Sub-station at P-5, Builder Area (Near Senior Citizen Society)
• NPCL Sub-station at Surajpur, Near Surajpur Police Station
• Bar Association Office, Surajpur District Court

Q. Can I make payment through Post dated cheques ?

Ans. Post-dated and outstation cheques are not accepted at NPCL.

Q. What if my cheque bounces?

Ans. In case the Cheque got bounced due to insufficient funds or exceed arrangements, consumer will not be able to make payment through cheque in that Financial Year.

Consumer will also be liable to pay cheque return charges as per given slabs:

• Cheque amount of less than Rs. 5000 : Rs.250
• Cheque amount from Rs. 5000 & upto Rs. 10000 : Rs. 500
• Cheque amount from Rs. 10000 & upto Rs. 1 Lac : Rs. 1000
• Cheque amount of Rs. 1 Lac and above : Rs. 5000

Q. Can I issue another cheque, if my cheque bounces?

Ans. In case the Cheque got bounced due to insufficient funds or exceed arrangements, the consumer will not be able to make payment through cheque in that Financial Year.

Q. Can I issue cheque, if my supply is Disconnected ?

Ans. Yes, consumer can pay your bill amount through cheque (Considering no cheque bounce history). However, the Reconnection amount has to be paid through Cash only. Please note, if in case the same get dishounoured, the supply will be disconnected and the Reconnection amount has to be paid again.

Q. When will my online payment be updated in my account?

Ans. All payments made through other that RTGS / NEFT mode are updated on Real-time basis in consumers account except during system shutdown/maintenance when it may take upto 2 working days.

Q. Where can I approach to register my payment related complaint?

Ans. Complaints can be registered at:

• NPCL Website
• NPCL Mobile App
• Our 24X7 Call center at 0120-6226666 / 2333555/ 2333888
• Customer Care Center at Tugalpur, KP-1, Timings - 10:00 AM to 5:00 PM from Monday to Saturday (Except 2nd & 4th Saturdays and Gazetted Holidays)

Q. What are the GST % will be charged?

Ans. GST will be levied as per GST regulations and rates applicable to various services provided by NPCL.

Q. For which services I have to pay GST ?

Ans. As per GST Circular No. 34/08/2018-GST dated 01st March 2018, GST is applicable on all the services provided by the NPCL except energy charges

Q. What is the procedure to Login on www.noidapower.com ?

Ans. Go to www.noidapower.com. Click on “Consumer Login” and register your Consumer Number or click on the link: www.npcl.com

Q. What are the various services/information available on NPCL's website?

Ans.The main features of website are as follows:

• About NPCL and Contact Details of registered offices
• Bill Payment Option
• Outage Alerts
• Service Application and Complaint
• Tariff Details
• Report a Concern
• Account Registration
• CSR activities

Q. How to reset password ?

Ans. Password can be reset after clicking forgot password option. You have to punch your registered email id and consumer number to receive an updated password , if problem still persist please contact at 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit Consumer care centre at KP-I

Q. How and from where a consumer can update his contact details?

Ans. Consumer can provide mobile number/ email-id along with the BP No.(CA. no.) against which mobile number needs to be updated , either by calling at 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit Consumer care centre at KP-I along with ID proof/Company letter head with ID.

Q. How to login on Mobile App ?

Ans. Download the mobile app on your mobile phone, enter your 10digit consumer no., Contract A/c no & Contract No. along with mobile no. and email ID. After giving the required information, an OTP will be sent on the Mobile No. You will be required to punch in the OTP for completing your registration request.

Q. What would be my login ID & password for Mobile App

Ans. Login ID would be Your Email ID & the Password which you have selected while account registration.

Q. What all the features available on Mobile App ?

Ans. After Login fetures are as follows :

• 6 month bill details
• 6 Month payment details
• Mobile no & Email ID Registration/ Updation
• Complaint against services related to billing/metering etc
• Complaint Status check
• Bill Payments

Q. How to reset password for Mobile App

Ans. Password can be reset after clicking forgot password option. You have to punch your registered email id and consumer number to receive an updated password , if problem still persist please contact at 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit Consumer care centre at KP-I

To visit our Feedback page please Click here

Q. Why I have not received my New Connection estimate intimation?

Ans. Once you have successfully submitted your new service application form at our customer care centre, we process the application in our system and same forwarded to concerned department for the Commercial & LCC Dues Check, Technical feasibility automatically. Once clearance is received from all the departments it is followed by estimate preparation. During this process system generated message is triggered after completion of stages. Thus, you are requested to please wait for the same as we will be working on 1st cum 1st serve basis.

Q. Can I pay the Estimate amount Online?

Ans.Yes, you can make payment online thru NPCL website or you may visit KP-I office for payment of estimate which will be intimated via SMS . You can also make payment thru RTGS or NEFT

RTGS/NEFT detail:

Beneficiary Name : NOIDA POWER COMPANY LIMITED
Beneficiary Address : Commercial Complex, H – Block, Alpha – II, Greater Noida
Bank Name : Yes Bank Limited
Bank Branch Address : 48, Nyaya Marg, Chanakyapuri, New Delhi – 110 021
Bank Account No. : 002580700000041
IFSC Code : YESB0000025
Account Registration
* After successful payment, mail us with UTR detail on CRM@noidapower.com

Q. Estimate paid but meter not installed yet?

Ans. Post payment of estimated amount, New connection will be provided within 14 days where no Augmentation of existing mains are required.

Q. How can consumer find the status of request against New Connection?

Ans. To know the status of a New Connection request, consumer may use following options.

• Consumer can contact our 24*7 call center or may visit
• Visit Consumer Care Centre at KP-1, between 10:00 AM to 5:00 PM

Q. What is the charges for new connection?

To visit our Cost Data Book page please Click here

Q. Paper Formailities Required for Load Reduction?

Ans. Consumer has to fill application and provide all the requisite documentation which are mentioned on the back side of application form. For load reduction consumer can only apply after two years from date of energization. For Temp. Supply, consumer can apply for load reduction at any point of time.

Q. Estimate not Received Yet

Ans. Please visit our customer care office at KP-1 to know the status in case you have not received any update after 7-10 days of applying for request.or may write us at crm@noidapower.com.

Q. What is minimum charges & why it is to be paid.?

Consumer has to bear the minimum charges based on the total sanctioned load & as per the applicable tariff rate it is been calculated for remaining tenure in case you have not completed 2 years in that case the maximum demand recorded in any of the last 2 billing cycles is higher than the reduced contracted load, consumer cannot opt for the proposed contracted load.

Q. What is Augmentation? How much time it take to complete?

Ans. Augmentation means improvement/enhancement of the system capacity to be able to cater to the increased electricity load requirement. Such augmentation needs capital investment. Sometimes, only after requests received for new connections or load enhancement; particularly if the requested load is high. Different types of Augmentation may be required such as:

• Low Tension (LT) Line Extension
• Transformer Capacity Augmentation
• High Tension ( 11 KV) Line Extension
• Complete electrification of an un-electrified area.

Timeline for different type of augmentations are as follows:

• Type of augmentation and Timeline required for augmentation (Working Days)
• LT Network augmentation 60
• Transformer Augmentation 120
• HT - 11 KV Network Strengthening 180
• Un-electrified Area or New Grid Required 12 months

Q. How and where to approach for Shifting of Mains?

Ans. We accept application for following request

• Meter Shifting
• Pole Shifting
• Service Cable Shifting
• Transformer Shifting
• Penal Feeder Box Shifting

For the shifting related request an application along with the copy of id proof and last paid bill is required to be submitted at Customer care centre at KP-1. After verification of documents, site visit is arranged to check the feasibility to fulfill the request and then a survey report is prepared and accordingly estimate is generated as per Regulatory guidelines. Once the payment of estimate is done then shifting will be executed

Q. What Documents are required for Load Enhancement/ Load Reduction/ Name Change/ Category Change?

Please click here to see the list of required document.

Q. What is the TAT for completion of Service Application?

Ans. From the date of estimate payment against your Service request it will take next billing cycle to get implemented in the system during this period you may receive one bill with previous load/ category, except shifting of mains , as it depends upon site condition and availability of material.

Q. Where we can contact in case of any information required for service request.?

Ans. You may contact us through following windows:

Call at our 24X7 CALL CENTER - 0120 6226666/2333555/888
Visit our Consumer Care Centre from 10:00 A.M to 5:00 P.M (Mon-Fri)

Q. Why my application is been Pending since long?

Ans. Once you complete the documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check, you may please visit our customer care Centre from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. Where to contact in case of application rejected due to LCC/Theft?

Ans. You may please visit our customer care Centre from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. What are the documents required in case of Small Correction in Connection Details such as Spelling of Name, inadequate Address?

1. The documentary proof for the desired change along with latest paid bill receipt along with correction form by the property owner.
2. No, there are no charges for these requests. The Changes will reflect in next bill. However, Consumer may check the status of his request by Visiting our Consumer Care Centre in person with ID Proof.