Frequently Asked Questions

Meter Related

Q. What should be done in case there is no supply in the meter ?

In case the nearby are is under Supply Outage, you may wait until the supply is restored. If there is no power even after the supply is restored Consumer may contact at our 24X7 CALL CENTER - 0120 6226666 You may reach out us through WhatsApp no. 0120-6226666 (NoPower <Space> Consumer No.) or Send SMS at 7840002288 ( #NoPower <Space> Consumer No.)

Q. What to do in case of meter is running fast/ excess billing?

Ans. Domestic Consumer: May please check the internal wiring by any private electrician. If no such issue persist may kindly contact 24X7 Call Centre No. 0120-6226666 or visit Customer Care Office at KP-I to register request for Meter Testing. Demand note for meter testing fees will be generated as per UPERC guidelines.

Industrial & Institutional Consumers : May please check the Power Factor & Neutral disturbance issue to avoid any demand shoot-up in billing. if persist may kindly contact 24X7 Call Centre No. 0120-6226666

You may reach out us through WhatsApp no. 0120-6226666 (BillDispute <Space> Consumer No.) or Send SMS at 7840002288 ( #BILLDISPUTE <Space> Consumer No.) or else you may also visit our Customer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. How to analysis correct meter consumption/ abnormal consumption?

Ans. In a normal house hold having 1 or 2 A/C’s along with Geyser, Fridge etc., the average units consumed may be between 500 to 1000 Units per month depending upon actual use. If consumer feel that the consumption is more as compared to the usage and load, we request consumers to please get their wiring checked by competent electrician with respect to below mentioned points:

  • To check any Earth Leakage in the internal wiring or not.
  • In case of multiple connections in the building, whether your internal wiring has a separate neutral wire and should not be mixed with other connections.
  • Check if someone else is also using supply from your meter or not.

However, it is to inform that, NPCL will not be responsible for higher consumptions due to any of the above reasons but taking action by consumer will reduce the consumption. After having checked all the above, If consumption is still not reduced as per consumer’s expectation, then he is having an option to get the meter tested by contacting our helpline number+91-0120-6226666 Apply online for meter testing or visit Customer Care Office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday. and get the offline requests generated for meter checking . Meter Testing fees will be generated & added in subsequent bill as per UPERC guidelines.

Q. What are the various reasons of meter change?

Ans. A Distribution Licensee may change the meter from time to time for any of the following reasons:

  • Version Upgrade
  • Meter is burnt
  • Meter is faulty
  • Meter is damaged
  • No display in the meter
  • Suspected to be tampered

Q. What are the timelines/Resolutions for Meter Testing, Fast, Slow, Burnt, Damaged, Stop, Faulty, Shifting?

Ans. Time period for compliances

  • Meter Stop/Meter Damaged: 14 working days for meter replacement.
  • Meter Slow/Fast: 14 working days after estimate payment for testing & another 14 working days for replacement if required
  • Meter Burnt: 3 Working Days for replacement of the burnt meter
  • Meter Shifting: 7 Working Days as per site conditions

Q. What are the charges for Meter testing ?

Ans. Meter Testing Charges are as follows:

  • Single Phase Rs.207
  • Three Phase Rs.413
  • LT/CT, CT/HT Meter Rs.1180

*All Applicable taxes on the meter testing fee shall also be charged as per the norms.

Q. How to convert post-paid connection to prepaid connection?

Ans. To get the post-paid connection to prepaid connection, consumer can visit our Customer Care Office at Knowledge Park -1 or Techzone-4, Greater Noida . Consumer has to apply under category conversion services by fill an application form and submit their ID copy Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. What are the security deposit charges for conversion from post-paid to pre-paid or for new connection installation in Pre-paid?

Ans. Meter charges to paid as per UPERC cost data book enforce

Q. What is the meaning of downloading of parameter?

Ans. Various parameters measured and recorded by the meter are finally downloaded for billing/ monitoring purpose. The downloading of parameter means transferring the recorded data from meter to the records of the company. Downloading can be automatic (AMR) or using a gadget. However we can capture data / parameter by reading the display recording on a notebook

Q. Who can apply for Prepaid Meter?

Ans. Consumers pertatining to below mentioned categories can apply for prepaid meter:

  1. LMV-1

  2. LMV-2

  3. LMV-4

  4. LMV-9

Q. How to recharge prepaid meter?

Ans. Prepaid meter recharge coupon are available at cash collection centre and can be paid via cash/DD/Credit or debit card from our customer care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.. Recharge can be done online via NPCL’s website or PAYTM

Q. How does the alarm work in Pre-paid meter?

Ans. If your credit gets below Rs.100/-, you will have an alarm for 30 seconds. Press any button to turn it off. The alarm will be repeated every half an hour until recharged. It is advised that once meter reached its minimum limit recharge immediately to avoid disconnection. You can also set minimum limit as per your convenience.

Q. Whom to contact in case of misplacing of Recharge Coupon?

Ans. Simply visit the NPCL Cash Collection Center for re-issuing of recharge coupon which will be done free of cost. Consumer have to mention BP no./ Meter no. to get the recharge coupon. May please note- the coupon is specific to your meter hence cannot be used elsewhere.

Q. How to convert post-paid connection into prepaid connection?

Ans. To get the post-paid connection to prepaid connection, consumer can visit our Customer Care Office at Knowledge Park -1 or Techzone-4, Greater Noida . Consumer has to apply under category conversion services by fill an application form and submit their ID copy Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. What are the security deposit charges for conversion from post-paid to pre-paid or for new connection installation in Pre-paid?

Ans. Meter charges to paid as per UPERC cost data book enforce.

Q. What are the documents required if meter get stolen?

Ans. You have to submit an application, original FIR, ID proof of registered consumer at our Customer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.
Note: Meter charges are applicable as per UPERC cost data book .

Q. What are the New Meter cost in Meter stolen cases?

Ans. Once the consumer process the application for re-installation of meter in case of Meter Stolen, applicable meter charges to paid as per UPERC cost data book enforce .

*All Applicable taxes on the new meter cost shall also be charged as per the norms.

Q. Whom to contact if meter is not at the premises?

Ans. Please contact our Call at our 24X7 CALL CENTER - 0120 6226666 or you may visit Customer Care Office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday

Q. Why my meter screen is blank.?

Ans. Please check if the supply is On in the area and your supply is not coming, if Yes, you may kindly contact 24X7 Call Centre No. 0120-6226666 to register complaint for No Supply or WhatsApp on 0120-6226666 (NoPower <Space> Consumer No.) or send SMS at 7840002288 ( #NOPOWER <Space> Consumer No.) or visit atCustomer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.. In case supply is ON but no display on meter, register complaint for meter display problem on above given numbers. Our Team will visit to do the needful within 7 working days..

Q. If my meter box has a husky display, what should I do ?

Ans. Is your meter box is having husky display.Kindly contact 24X7 Call Centre No. 0120-6226666 or visit at our Customer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday. and register complaint for meter display problem. Our Team will visit to do the needful within 7 working days

Q. Where to report incase of No Display in the meter?

Ans. Consumer may contact at our 24X7 CALL CENTER - 0120 6226666 or visit at our Customer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday and register complaint for meter display problem. Our Team will visit to do the needful within 7 working days

Q. What are the charges of meter testing and why is it mandatory to pay ?

Ans. Meter Testing Charges are as follows:

  • Single Phase Rs.207
  • Three Phase Rs.413
  • LT/CT, CT/HT Meter Rs.1180

*All Applicable taxes on the meter testing fee shall also be charged as per the norms.

Q. What are the different options available for Meter Testing?

Ans.

  1. Online from our website www.noidapower.com and refer consumer services tab wherein "Online Meter Testing" option is available :

  2. You may also visit Customer Care Office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday

Q. How can I know the status of Meter Testing Request ?

Ans. Consumer may visit our website www.noidapower.com and refer consumer services tab wherein "Online Meter Testing" option is available : You may also download our Mobile application and apply for meter testing or else it can be placed by calling to our 24X7 helpline numbers on 0120-6226666 You may also visit Customer Care Office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday

Q. On what basis the meter testing fee is imposed?

Ans. Meter testing fees is charged on "type of meter" and it is applicable as per UPERC Tariff Order .

Q. Would you refund the testing fee if meter found ok?

Ans. There is no provision for refund of testing fees.

Q. Will I receive testing report on meter testing? What is the procedure of complaining if I don’t receive one?

Ans. Everytime when we will test meter a test reprt is issued to our consumer. In case you have not received it, you may write us at CRM@noidapower.com
You may also visit Customer Care Office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday

Q. Which parameter define that meter is faulty or meter testing is Ok?

Ans. Kindly note that meter testing is done on many factors such as meter accuracy results , display parameters & downloaded data analysis on which testing engineer will confirm whether meter is faulty or meter is working normal .

Q. Why meters are changed without any complaint?

Ans. In case of technology upgradation or periodic replacement from Old to New Generation meter as per the Guideline of Hon’ble Regulatory Commission.

A Distribution Licensee may change the meter from time to time for any of the following reasons:

  • Version Upgrade
  • Meter is burnt
  • Meter is faulty
  • Meter is damaged
  • No display in the meter
  • Suspected to be tampered

Q. How much time will you take to replace the faulty meter?

Ans. Time period for compliances :

  • Meter Stop/Meter Damaged: 14 working days for meter replacement.
  • Meter Slow/Fast: 14 working days after estimate payment for testing & another 14 working days for replacement if required
  • Meter Burnt: 3 Working Days for replacement of the burnt meter

Q. Whom to contact if there is No power after successful recharge?

Ans. Time period for compliances :

  • For Secure Prepaid meters
    1. Contact your maintenance office it may be your main MCB be off which is located in Electric shaft in societies/ check your MCB status
    2. Contact NPCL Customer Care office at KP-1 or Techzone-4 :During 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same. Knowledge Park-I or Techzone-IV .
  • Radius Smart Meters(AEW Meters)
    1. Check balance / supply status in mobile aap.
    2. Contact your maintenance office.
    3. Contact NPCL Customer Care office at KP-1 or Techzone-4 :
    4. Contact NPCL Customer Care office at KP-1 or Techzone-4 :During 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same. Knowledge Park-I or Techzone-IV .

Q. Will I receive a bill for Pre-paid meter

Ans. Monthly e-bill will be sent to registered email id & phone number post bill generation. It can also be downloaded from our website via Quick E-bill Download : or follow direct link: No payment is required to be made against the bill. Ensure sufficient balance in prepaid meter through timely recharge in order to avail uninterrupted power supply.

Q. Whom to contact if the meter doesn’t show the credit amount after recharge?

Ans. Please refer our prepaid meter manual available at our website and refer page no. 6 & 7 Or In case, payment is been done but credit still pending, you may contact at our helpline no. +91-0120 6226666 or else if issue still persist, please visit our customer care office, KP-1 or Techzone-4 in person :During 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same. Knowledge Park-I or Techzone-IV .

Q. Why meter is beeping when it is already recharge?

Ans.

  1. There is a provision in meter to set recharge limit if balance will go down from this limit then only meter will start beeping at low balance . This feature is configurable ,consumer itself can set this limit as per their consumption pattern.

  2. Freedom Bluetooth unit may be faulty ( if Showing Con. Fault in display ).

Q. What options are available for pre-paid meter recharge?

Ans. (A) Secure Prepaid Meters

  1. Paytm, (there are many options to pay amount in paytm ex- Through UPl, Debit Card,credit Card and Net Banking)

  2. Consumer can get token from NPCL Customer Care Office, KP-1, Greater Noida

(B) Radius Smart Meters( AEW Meters)

  1. Paytm, Bill Desk (there are many options to pay amount in paytm ex- Through UPl, Debit Card,credit Card and Net Banking)

  2. NPCL Multipoint App., NPCL web site

Q. What is “CON FAULT”, what is to be done to get it corrected?

Ans. CON FAULT” means connection faulty, meter will be displaying digit 17 when your connection from meter to display unit is not proper. Kindly register you’re compliant on our call center contact no. - 0120-6226666.

Q. Can supply gets disconnected if meter is not recharged or do I get any reminder?

Ans. (A) Secure Prepaid Meters

  1. Reminder beep will come in minimun available balance. Supply will be disconnected in negative balance.

(B) Radius Smart Meters(AEW Meters)

  1. Go to NPCL Multipoint App by turning on low money notifications, consumer can get a reminder.

Q. How to check the balance?

Ans. (A) Secure Prepaid Meters

  1. Meter Automatically showing Balance & other details in Meter display

  2. Consumers may check their account balance by pressing # button in key pad of meter display unit & for single phase meters - Press key "1" single time to check balance.

(B) Radius Smart Meters(AEW Meters)

  1. Login in NPCL Multipoint App/ web and check balance.

Q. What should be the minimum balance to maintain pre-paid meter?

Ans. Consumer can change minimum balance in meter acocording to consumption and requirement.

Q. If meter is showing different date from actual does it mean that it is faulty ?

Ans. It is a matter of meter testing & inspection then only we will confirm the same. Based on the testing report our team shall analyse the data.

Q. Whom to contact when there is no display in the meter but supply is connected?

Ans. Please check if the supply is On in the area and your supply is not coming, if Yes, you may kindly contact 24X7 Call Centre No. 0120-6226666 to register complaint for No Supply or WhatsApp on 0120-6226666 (NoPower <Space> Consumer No.) or send SMS at 7840002288 ( #NOPOWER <Space> Consumer No.)

Q. Red light in meter indicates what?

Ans. it’s a calibration LED in meter which indicates pulse / revolution of meter , if Red light is blinking in meters it means meter is running on load.

Q. How can I change my meter from post-paid to pre-paid and what documentation is required?

Ans. To get the post-paid connection to prepaid connection, consumer can visit our Customer Care Office at Knowledge Park -1 or Techzone-4, Greater Noida . Consumer has to apply under category conversion services by fill an application form and submit their ID copy Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. How can I see my consumption pattern in pre-paid meter ?

Ans. (A) Secure Prepaid Meters

  1. By pressing Key"2" consumer can check consumptions of today, previous day, previous Week and current month)

  2. By Pressing key"7" consumer can check monthly consumptions of present calendar Year)

(B) Radius Smart Meters ( Aew Meters)

  1. Visit NPCL Multipoint App and consumer can see daily consumption( Current month) and Monthly consumptions( Present Calendar Year) by selecting "Report" option.

  2. Visit NPCL Multipoint Web, conumer can download and see consumptions by selecting "Report" option.

Payment Related

Q.What are the different modes of payments available?

Ans. Modes of payments are as follows:

  1. Digital Payment through:-
    1. NPCL Website
    2. NPCL’s Mobile App and BHIM App
    3. PayTM, Mobiquick, and Other wallets
    4. Bharat QR (printed on bills)
    5. Bharat Bill Payment System (BBPS)
    6. Utility bill payment option in Consumer’s internet banking accounts
    7. Auto- Debit facility through NACH (National Automated Clearing House)
    8. RTGS/ NEFT to NPCL’s accounts
    9. Credit & Debit cards to Village Contact Persons and at Customer Care Office, KP-1 or Techzone-4*.
  2. Non-Digital Payment Modes are as follows:-
    1. Cash / Cheque / DD at Customer Care Office, KP-1 or Techzone-4* or to Village Contact Persons.
    2. Cheque/DD at NPCL’s Cheque Drop Boxes
    3. Cash at nearby BBPS authorised retail outlets

For further details please visit NPCL’s website.

*You may visit Customer Care Office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday

Q.Where can I make cash payment?

  1. In case of Rural Consumers - Authorised Village Contact Persons (VCPs) or cash collection centre, Tugalpur, Knowledge Park-1 or Techzone-4, Greater Noida between 10:00 AM to 5:00 PM, Monday to Saturday (Except 2nd & 4th Saturdays and Gazetted Holidays) (On 1st, 3rd & 5th Saturdays counter will be open from 10:00 AM to 04:30 PM)

  2. In case of Urban / Industrial / Institutional Consumers - Cash Collection Centre

  3. Any consumer - Nearby BBPS Authorised Retail Outlets. There are more than 1500 authorised BBPS retails outlets in and around Greater Noida area. Consumers may locate nearest BBPS Authorised Retails Outlets on NPCL website through web-link “Find Nearest Bharat Bill Pay Outlet”

For more details you may also visit NPCL website

You may visit Customer Care Office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday

Q.What is the upper limit for Cash Payment.?

Ans. As per section 6.10 of Electricity Supply code 2005, you can make cash payment up to Rs.20,000/- only. In case your bill is more than the above mentioned value, remaining payment shall be made via any mode other than cash.

Q.How to make online payment of Bills?

Ans. Online Payment of Bills can be made through below mentioned modes :

  • NPCL Website
  • NPCL’s Mobile App and BHIM App
  • PayTM, Mobiquick, and Other wallets
  • Bharat QR (printed on bills)
  • Bharat Bill Payment System (BBPS)
  • Utility bill payment option in Consumer’s internet banking accounts
  • Auto- Debit facility through NACH (National Automated Clearing House)
  • RTGS/ NEFT to NPCL’s accounts

For more details you may also visit NPCL website

Q.Do I need to pay extra charges if I wish to pay Online through NPCL website/Mobile App ?

Ans. NPCL do not levy any extra charge for online payment. However, the Payment Gateway , Wallets and Other service providers may levy service charges along-with applicable taxes for transactions above Rs. 4,000/-.
In case the transaction is made through Paytm Gateway service charges would be levied at following rate:
** For credit/debit card transactions, 1.10% of the transaction amount being paid
* For Net banking transactions, Rs.4/-per transaction
In case the transaction is made through Bill desk Gateway service charges would be levied at following rate:
* For credit/debit card transactions, 1% of the transaction amount being paid
* For Net banking transactions, Rs.3/-per transaction

Q.Is it safe to give my bank details on NPCL website ?

Ans. Yes, It is completely safe. NPCL follows highest level of security standards to ensure that the data entered by consumers remains confidential and not stored anywhere on NPCL Server.

Q.How can I make Cheque Payments

Ans. Consumer can drop cheque at following Cheque Collection Centres of NPCL along with latest bill stub (Lower portion of bill). The cheques should be in favour of ""Noida Power Company Limited"". Write down the cheque with credentials like your Name, Consumer Number and mobile number at the back of cheque.

  • NPCL Customer Care Centre (Sector KP-1)
  • NPCL Customer Care Centre (Techzone-IV)
  • NPCL Sub-station atAlpha-1, Opp Ryan International School
  • NPCL Sub-station, Sector Omega-I, Builders Area, Near AWHO Apartments
  • NPCL Sub-station at Surajpur, Near Surajpur Police Station
  • Bar Association Office, Surajpur District Court

Q.Can I make payment through Post dated cheques ?

Ans. Post-dated and outstation cheques are not accepted at NPCL.

Q.What are the charges applicable on cheque bounce?

Ans. In case the Cheque gets bounced due to insufficient funds or exceed arrangement, you will not be able to make payment through cheque in that Financial Year.
Charges applicable are mentioned below:

  • Cheque amount of less than Rs. 5000 : Rs.250
  • Cheque amount from Rs. 5000 & up to Rs. 10000 : Rs. 500
  • Cheque amount from Rs. 10000 & up to Rs. 1 Lac : Rs. 1000
  • Cheque amount of Rs. 1 Lac and above : Rs. 5000

Q.Can I issue another cheque, if my cheque bounces?

Ans. In case the Cheque got bounced due to insufficient funds or exceed arrangements, the consumer will not be able to make payment through cheque in that Financial Year.

Q.Can I issue cheque, if my supply is Disconnected ?

Ans. Yes, consumer can pay their bill amount through cheque (Considering no cheque bounce history).
Payment can be done for outstanding bill and reconnection charges as below:-

  • Bill payment via cheque and reconnection charge via cash and vice versa >Bill payment and reconnection charge together via cash
  • Bill payment and reconnection charge together via cheque . Please note, if in case the same get dishonoured, the supply will be disconnected and the Reconnection amount has to be paid again

Q.When will my online payment be updated in my account?

Ans. All payments made through other that RTGS / NEFT mode are updated on Real-time basis in consumers account except during system shutdown/maintenance when it may take up to 2 to 3 working days.

Q.Where can I approach to register my payment related complaint?

Ans. Complaints can be registered at:

  • NPCL Website
  • NPCL Mobile App
  • Our 24X7 Call centre at 0120-6226666
  • You may visit Customer Care Office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday

Q.What are the GST % will be charged

Ans. GST will be levied as per GST regulations and rates applicable to various services provided by NPCL.

Q.For which services I have to pay GST

Ans. As per GST Circular No. 34/08/2018-GST dated 01st March 2018, GST is applicable on all the services provided by the NPCL except energy charges

Billing Related

Q.How are bills prepared if the meter is not read?

Ans. If the actual meter reading is not acquired due to any reason; provisional bill will be raised which is subjected to adjustment upon receipt of actual meter reading in the subsequent months. Provisional bills are raised on average consumption of last 3 months. Inaccessibility to premises for 3 months or more could lead to disconnection of supply as per Electricity ̀ Supply Code 2005.

Q.What is the normal reading span for monthly Meter Reading?

Ans. Meter reading is normally taken between a period of 28 to 32 days from the last meter reading date. The same is intimated to you through SMS if your mobile number is registered with us. Fixed Charges and slabs for Energy charges are calculated proportionally for the billing period.

Q.How to calculate / understand electricity bill?

Ans. Ans. Please refer back side of electricity bill and check for applicable Tariff and Bill Calculation. Additionally, you can reach out to us at crm@noidapower.com

Q.What is the meter reading system?

Ans. Reading of three phase meters is taken remotely through AMR or LPR facility. For Single Phase meters, meter readers go door-to-door and record readings in Hand Held Devices (HHD) / Meter Reading Terminals (MRT). Reading information can also be conveyed through SMS/Email registered with us.

Q.Why is my meter not read regularly?

Ans. Any one of the following can be the reasons:
(i) Your premises are vacant / locked for long period of time or constantly during daytime resulting in inaccessibility of meter to the reader. Code 2005.
(ii) Discrepancy in address in our database with the actual address may result in meter reader missing out your premises.
If you observe such shortcomings in the address (as printed in bill), please bring the same to the notice of CR(Front Desk) at NPCL Customer Care Office immediately for corrections.

Q.Where to approach when meter is not read ?

Ans. If consumer premises is found locked, meter reader will stick a ""miss you"" sticker intimating about the failed reading attempt alongwith a contact number to coordinate the day & time of reading. Or you may:

  • Call at our 24X7 CALL CENTER - 0120 6226666
  • Mail your concern at crm@noidapower.com
  • Whatsapp on 0120-6226666 WrongReading <Space> Consumer Number
  • Send SMS at 7840002288 #WRONGREADING <Space> Consumer Number (Only which is showing in KWH)

Q.Why fixed charges are not constant?

Ans. Fixed Charges defined by Monthly Tariff applies to a period of 30 days. When billing period is not 30 days, applicable fixed charges are calculated on prorata basis.

Q.What are Penal Demand Charges

Ans. Use of load beyond the sanctioned load is a cognisable offence. Penal demand charges are levied in excess to fixed charges based on demand usage over and above the sanctioned load. It is thus advised to enhance your contracted load to avoid penal demand charges.

Q.How to calculate slab ?

Ans. Slab based energy rates defined by Tariff is applicable for 30 days per month and is prorated on simple unitary method based on number of billing days i.e. difference between current reading date and previous reading date (both dates inclusive)

Q.What are Makeup Charges?

Ans. Ans. : As per approved Tariff, consumers who are part of LMV-2 (Commercial Supply) and LMV-9 (Temporary Supply) are subjected to load based minimum charges. If the sum of Fixed Charges (for LMV-2 only) and Energy Charges is less than applicable monthly minimum charge then differential amount is levied as Make Up Charges. Makeup charge = minimum charge - (fixed charges + energy charge).

Q.Wrong reading mentioned on my bill. How to get it rectified?

Ans. Ans. Request for wrong reading can be registered through following touchpoints

  • Call at our 24X7 CALL CENTER - 0120 6226666
  • Email your concern at crm@noidapower.com. Do attach meter reading photograph for convenience.
  • Whatsapp on 0120-6226666 WrongReading <Space> Consumer Number
  • Send SMS at 7840002288 #WRONGREADING <Space> Consumer Number <Space> Reading (Only which is showing in KWH)

Q.What to do if I am not satisfied with the meter reading?

Ans. If you are not satisfied with your bill, you may

  • Call at our 24X7 CALL CENTER - 0120 6226666
  • Mail your concern at crm@noidapower.com
  • Whatsapp on 0120-6226666 WrongReading <Space> Consumer Number
  • Send SMS at 7840002288 #SELFREADING <Space> Consumer Number <Space> Reading (Only which is showing in KWH)

Q.What is the Frequency of billing ?

Ans. Billing for every consumer is done on Monthly basis

Q.How electricity bills are delivered?

Ans. Bills are delivered through third party vendor every month. You are requested to subscribe for e-bill for on-time and assured delivery of bill.
In case you need duplicate bill copy, may please click on below link given on our website :
You may reach out us through WhatsApp no. 0120-6226666 (DupBill <Space> Consumer No.) or Send SMS at 7840002288 ( #DUPBILL <Space> Consumer No.)

Q.How to get duplicate bill ?

Ans. In case you need duplicate bill copy, may please click on below link given on our website :
You may also login to our website or Mobile www.noidapower.com App using your credentials (Username & Password) for downloading / viewing last 6 bills.
In case you have not registered on our website, kindly go through the “Need help in Sign In” tab under My Account tab.

Q.What is DPS and Rebate?

Ans. Payment before Due Date allows consumers to avail rebate of 1% on Fixed and Energy Charges. DPS means Delayed Payment Surcharge which is applicable due to non-payment of bills upto due date.

Q.How DPS is charged in the bill?

Ans. If a consumer fails to pay his electricity bill by due date specified therein, a late payment surcharge shall be levied at 1.25% on the dues per month up-to first three months of delay. Post three months, DPS will be charged at 2.00% per month on the unpaid dues. In case of constant non-payment, your elctricity connection can be disconnected.

Q. DPS waiver.?

Ans. DPS is levied as per Rate Schedule approved by Hon'ble UPERC and no-one can waive the same.

Q.How to lodge complaint through SMS?

Ans. You can raise your complaint & avail other important information by sending SMS on 7840002288 from your registered mobile number. To see list of short codes with mandatory details, click on

Q.Is there any rebate if I pay bills online?

Ans. No, there is no additional rebate provided for online payments. However, a rebate of 1% against sum of Demand Charges & Energy Charges is provided upon payment within due date.

Q.Why there are different colour bills? It denotes what ?

Ans. Multi colour bills are designed to reflect upon varied consumer behaviour towards payment of dues and usage of electricity.

  • Blue Bill denotes timely bill payments
  • Green Bill denotes payment through digital mode and/or Solar Net Metering Consumer
  • Orange Bill denotes delayed payment and/or arrears in current bill
  • Red bill cautions consumer to abstain from unauthorized use of electricity based on site reporting.

Q.How much interest paid on Security Deposit?

Ans. Interest is credited to consumers against existing security deposit on annual basis as per the bank rate prescribed by the RBI.

Q.What would be the disconnection date once arrear is paid from the current month bill?

Ans. It is advised to clear entire dues in event of arrears amount in current bill. However, if payment is made only against arrears, then disconnection date against current dues is 15 days from the due date as mentioned on the electricity bill.

Q.Who can submit self meter reading ?

Ans. The facility of self submission of meter reading is available for single phase consumers. Reading can be submitted through SMS, Website or App in the dedicated slot provided every month.

Q.Will I receive a bill for Pre-paid meter? Do I need to make payment against bill?

Ans. Monthly e-bill will be sent to registered email id & phone number post bill generation. It can also be downloaded from our website via Quick E-bill Download or follow direct link:
No payment is required to be made against the bill. Ensure sufficient balance in prepaid meter through timely recharge in order to avail uninterrupted power supply.

Q.How & when self reading can be provided by consumer?

Ans. Reading submission slot is 1st to 10th day of every month. You can easily reach out to us by sending SMS at 7840002288 (#SELFREADING<Space> Consumer No.<Space> Reading) or WHATSAPP us at 0120-6226666 (SelfReading <Space> Consumer No.<Space> Reading). The service is also available on our website & app.
* Please note that reading should be in KWH parameter

Q.What is power factor?

Ans. Power factor for the month is determined as the ratio of KWH (Active Power Consumption) to KVAH(Apparent power consumption).

Q.What is the minimum Power Factor to be maintained?

Ans. As per the regulations of U.P. Electricity Supply Code, 2005 minimum power factor to be maintained is 0.75. If recorded power factor is less than 0.75,suitable action as per the provisions shall be initiated by NPCL.

Q.What can be the reason which may cause dip in Power Factor? How it is to be maintained?

Ans. Majority of three phase connections constitutes of inductive load which draws non working / reactive power thereby increasing the KVAH(Apparent power consumption). Use of capacitor banks is helpful in offsetting this non working power requirement, but it should be regulated according to variance in load requirement by installing Automated Power Factor Controller(APFC). Regular check up and maintenance is also advised.

Q.Why it is important to maintain Power Factor?

Ans. Consumers above 10 KW are billed on KVAH basis as per the applicable tariff provisions. Dip in power factor(P.F.) cause increase in KVAH consumption which in turn results in higher energy charges for the consumer. Also, it reduces the effective distribution network capacity of NPCL which can lead to power outage in the area.

Q.What are the consequences if power factor controller is not working properly?

Ans. Failure of power factor controller i.e. APFC/Capacitor banks will lead to inadequate/over compensation of reactive power requirement. In both scenarios, KVAH consumption will suddenly increase leading to higher energy charges being billed.

Q.Can NPCL help in improving Power Factor?

Ans. No, it is consumer's responsibility to maintain their power factor from time to time

Theft Related

Q. Where I can contact in case of Direct theft booked on my consumer number.?

Ans. You may visit to Our Office at KP-II from 10:00 A.M to 3:00 P.M (Mon-Fri) for any detailed information about theft booked or may contact our 24X7 CALL CENTER - 0120 6226666 or WhatsApp on 0120-6226666, write Theft (to report electricity theft) may please click on given link to register online complaint

Q. How to report Direct Theft

Ans. You can call and complain against theft of electricity / tampering of meter through following avenues:

  • Helpline Number : 9891222240
  • Noidapower.com
  • Mobile App
  • CALL CENTER - 0120 6226666

Your identity shall remain confidential and action will be taken at the earliest.

Q. What is meant by “Direct Theft”?

Ans. Section 135(1) of Electricity Act, 2003 as amended by Electricity (amendment) Act , 2007, Theft of electricity is defined as, whoever dishonestly,

  • a) Taps Electricity line:
    • - overhead
    • - underground
  • b) Tampers meter:
    • - usage of tampered meter
    • - current reversing transformer
    • - loop connection
    • - other device interferes with accurate/proper registration. c) Other device/method result in a manner whereby:
    • - electricity is stolen
    • - damages/destroys an electric meter/ apparatus/equipment/wire/ cause
  • d) Uses electricity through a tampered meter
  • e) Uses electricity for purposes other than that which was authorized.

Disconnection Related

Q. How to apply for permanent disconnection?

Ans. If you want your connection to be permanently disconnected, you have to submit the ID proof, last paid bill with our written application form at Customer Care Office at KP-I or Techzone-4*. 2 Years Lock-in Period is applicable for all consumers except LMV-9 (Temporary Connection) from last date of any change in contract. Please follow the link to know documentation requirement *Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. What are the Timelines of Permanent Disconnection?

Ans. Disconnection of supply will completed within 30 working days.

Q. Can I apply for the same meter after surrendering of current meter?

Ans. Once the connection is permanently disconnected, consumer has to follow new connection application process for getting an electricity connection.

Q. How to apply for refunding of security funds?

Ans. You may visit Consumer Care Centre at KP-I or Techzone-4, and submit all the requisite documents which are mentioned at the back side of application form. Please follow the link to know documentation requirement Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. Why and when MCG charges are applicable for Permanent Disconnection application?

Ans. MCG calculated as per provisions of Electricity Supply Code, 2005. The Tariff Orders issued by Hon’ble Uttar Pradesh Electricity Regulatory Commission (“State Commission”) from time to time.Clause 4.14 (Agreement) - Point (h) However, if the agreement is to be terminated before completion of 2 years: 30 (i) Consumer shall be liable to pay the minimum charges (or the demand / fixed charges, if no minimum charges are prescribed for that category) for a period of 6 months or the period by which the total duration of the agreement falls short of 2 years, whichever is lower.

Reconnection Related

Q. How to apply for reconnection after making the part payment of outstanding amount?

Ans. Reconnection is not allowed on part payment.

Q. What are the charges for Reconnection within 6 Months?

Ans. Reconnection charges will be based on below mentioned criteria:

Criteria (load & Category) DR charges (Rs.)*
Pre-paid Meters - Single phase - Zero
Pre-paid Meters -3 phase - Zero
Smart Meters - Single phase - 100
Smart Meters - 3 phase - 200
>75 KW/100BHP - 2000
LMV-6 (having load <=75KW/100BHP) - 1000
All others categories - 600

Note: * 18% GST is applicable on DR charges and supply will be reconnected within 48 hrs. for Rural and 24 hrs. for urban after payment of Outstanding dues along with reconnection charges.

Q. What are the Timelines for Reconnection after temporary disconnection of supply?

Ans. Timeline for reconnection of supply will be Maximum of 48 Hrs for Rural and 24 hrs in Urban after payment of bill & Reconnection charges.

Q. How to apply for reconnection when meter already removed at site?

Ans. There is no such provision.

Q. How to apply for reconnection after final bill generation?

Ans. There is no such provision of reconnection. Once the payment of final bill is done, consumer has to apply for new connection with all required documents.

Website/ Mobile App Related

Q. What is the procedure to Login on www.noidapower.com ?

Ans. Go to www.noidapower.com. Click on “Consumer Login” and register your Consumer Number or click on the link: www.npcl.com

Q. What are the various services/information available on NPCL's website?

Ans.The main features of website are as follows:

  • About NPCL and Contact Details of registered offices
  • Bill Payment Option
  • Outage Alerts
  • Service Application and Complaint
  • Tariff Details
  • Report a Concern
  • Account Registration
  • CSR activities
  • Self Meter Reading
  • Quick Ebill Download
  • Quick Bill Payment
  • Contact Us
  • Online Application
  • Payment Options
  • Pre-paid Meter Recharge
  • Consumer Services for Application form, Document Checklist, Online Meter Testing, SMS Based Services, WhatsApp based services, Customer Care office Queue Status, Single to Multipoint Conversion, Consumer Awareness and Many more.

Q. How to reset password ?

Ans. Password can be reset after clicking forgot password option. You have to punch your registered email id and consumer number to receive an updated password , if problem still persist please write us at crm@noida power.com)

Q. How and from where a consumer can update his contact details ?

Ans. For updating contact details (mobile number/ email-id) consumer can login to our website or mobile app. www.noidapower.com You may also visit our customer care office, Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday, along with the BP No. and ID proof of registered consumer or company. You may also write us at crm@noidapower.com

Q. Is it safe to give my bank details on NPCL website?

Ans. Yes, It is completely safe. NPCL follows highest level of security standards to ensure that the data entered by consumers remains confidential.

Q. Do I need to pay extra charges for online payment?

Ans. NPCL does not levy any extra charge for online payment. However, the Payment Gateway, Wallets and other service providers may levy service charges along with applicable taxes for transaction above Rs. 4,000/-.
In case the transaction is made through Paytm Gateway service charges would be levied at following rate:

  • For credit/debit card transaction, 1.10% of the transaction amount being paid
  • For Net banking transaction, Rs.4/-per transaction

In case the transaction is made through Bill desk Gateway service charges would be levied at following rate:

  • For credit/debit card transaction, 1% of the transaction amount being paid
  • For Net banking transaction, 3% per transaction

Q. Why this month bill is not updated on Website Mobile app ?

Ans. Bills are generated from time to time from commercial department. It might be possible due to some certain reason bill of this month may be delayed and it’s not generated yet. Once it will have generated in SAP system then PDF and bill details will appear on Website.

Q. What happen if my ID is locked in NPCL Website?

Ans. USERID will be automatic unlock in 24 hours for the website users .

Q. What all the features available on Mobile App ?

Ans. After Login fetures are as follows :

  • Bill and Payment History
  • Register Request & Complaints
  • Consumer Consumption Analysis
  • Energy Calculator
  • Request & Complaint Status
  • Subscribe for E-bill
  • Self-Meter Reading
  • Quick Payment
  • Energy Tips
  • KYC Updation

Q. What is Un-Authenticated Sender issue.

Ans. User details like USERNAME, Email ID and Password are not matched when user face this kind of problem.

Complaint Against Services Related

Q. What is the process of applying for New Connection?

Ans. Applicant can download or fill the online New Connection Service form from our website and upload necessary documents www.noidapower.com as mentioned in the documents checklist. You can also visit our Customer Care Office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday, to apply in person.

Q. Within how much time should the connection be provided to me?

Ans. Once the application and necessary documents are reviewed at NPCL, and estimate gets generated which needs to be paid by the consumer. Post which it will take approximately 7 working days* for the apparatus to be installed at the consumers premises and for the energization of supply.
*This SLA is applicable for the urban domestic connection where no augmentation of main is required.

Q.Why I have not received my estimate intimation?

Ans. Once you have successfully submitted your new service application form at our Customer Care Office or Online , we process the application in our system and it gets forwarded to concerned department for the Commercial & LCC Dues, Technical feasibility check. Once clearance is received from all the departments it is followed by estimate preparation. During this process system generated messages are triggered, after completion of necessary stages. Thus, you are requested to please wait for the same as we will be working on 1st cum 1st serve basis.

Q.Can I pay the Estimate amount Online

Ans. Yes , you can make payment online thru NPCL website or you may visit our Customer Care Office at Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday to apply in person for payment of estimate.

Q.Estimate paid but meter not installed yet?

Ans. Post payment of estimated amount, New connection will be provided within 7 days where no Augmentation of existing mains are required.

Q.Whom to contact for the status of application?

Ans. To know the status of application you may WhatsApp us on 0120-6226666 , to know the short codes follow the link or can write us at crm@noidapower.com or visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.How to apply for refunding of security fund

Ans. You may visit our Customer Care Office at Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday to apply for security refund, please follow the link to know documentation requirement (https://www.noidapower.com/Services/Document_Checklist)

Q.Paper Formalities Required for Load Reduction?

Ans. Consumer has to fill application and provide all the requisite documentation which are mentioned on the back side of application form. Please follow the link to know documentation requirement. Please note for load reduction consumer can only apply after two years from date of energization. For Temp. Supply, consumer can apply for load reduction at any point of time.

Q.How can consumer find the status of request against New Connection?

Ans. To know the status of a New Connection request, consumer may use following options.

  • You may WhatsApp us on 0120-6226666,NSC <Space> Notification No. (to know New Service connection application status)
  • Can write us at crm@noidapower.com
  • Visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Estimate not Received Yet

Ans. In case you have not received any update after 7-10 days of applying for request.To know the status of application you may WhatsApp us on 0120-6226666 , to know the short codes follow the link or can write us at crm@noidapower.com or visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.What is minimum charges & why it is to be paid.?

Ans. Consumer has to bear the minimum charges based on the total sanctioned load & as per the applicable tariff rate it is been calculated for remaining Tenure in case you have not completed 2 yrs. to the connection or recent load enhancement/reduction process. In Case the maximum demand recorded in any of the last 2 billing cycles is higher than the reduced contracted load consumer can not opt for the proposed contracted load

Q.What is Augmentation? How much time it take to complete?

Ans. Augmentation means improvement/enhancement of the system capacity to be able to cater to the increased electricity load requirement. Such augmentation needs capital investment. Sometimes, only after requests received for new connections or load enhancement; particularly if the requested load is high. Different types of Augmentation may be required such as:

  • Low Tension (LT) Line Extension
  • Transformer Capacity Augmentation
  • High Tension ( 11 KV) Line Extension
  • Complete electrification of an un-electrified area.

Timeline for different type of augmentations are as follows:

Type of augmentation Timeline required for augmentation (Working Days)
LT Network augmentation - 60
Transformer Augmentation - 120
HT - 11 KV Network Strengthening - 180
Un-electrified Area or New Grid Required - 180

Q.How and where to approach for Shifting of Mains ?

Ans. We accept application for following request

  • Meter Shifting
  • Pole Shifting
  • Service Cable Shifting
  • Transformer Shifting
  • Penal Feeder Box Shifting

For the shifting related request an application along with the copy of id proof and last paid bill is required (please follow the link to be submitted at our Customer Care Office, Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday. After verification of documents, site visit is arranged to check the feasibility to fulfil the request and then a survey report is prepared and accordingly estimate is generated as per Regulatory guidelines. Once the payment of estimate is done then shifting will be executed

Q.What Documents are required for Load Enhancement/ Load Reduction/ Name Change/ Category Change?

Ans. Please click Here.

Q.What is the TAT for completion of Service Application?

Ans. From the date of estimate payment against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous load/ category, except shifting of mains , as it depends upon site condition and availability of material.

Q.Where we can contact in case of any information required for service request.?

Ans. To know the status of application you may WhatsApp us on 0120-6226666 , to know the short codes follow the link or can write us at crm@noidapower.com or visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.What are the payment options for estimate payment ?

Ans. Yes , you can make payment online thru NPCL website or you may visit our Customer Care Office at Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday to apply inperson for payment of estimate.

Q.What is the basis of calculation of Security Deposit?

Ans. The security deposit maintainable for a consumer is equivalent to 2 times the average bill value for the financial year under reference. For a new applicant, the security deposit will be determined on the basis of load applied.

Q.Why my application is been Pending since long.?

Ans. Once you complete the documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check, To know the status of application you may WhatsApp us on 0120-6226666 , to know the short codes follow the link or can write us at crm@noidapower.com or visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Where to contact in case of application rejected due to LCC/Theft?

Ans. You may visit Customer Care Office at Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.When am I required to pay Additional Security Deposit (ASD)?

Ans. Each year the security deposit is reviewed in the month of April on the basis of last one year consumption. The statement of Security Deposit account is given in the bill for the month of April. If the maintainable Security Deposit is more than the security Deposit “held” amount, additional security deposit is required to be paid.

Q.What are the documents required in case of Small Correction in Connection Details such as Spelling of Name, inadequate Address?

Ans. The documentary proof for the desired change along with latest paid bill receipt along with correction form by the property owner. You may visit Customer Care Office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday

Q.What happens if the Security Deposit amount held is more than the Security Deposit Maintainable amount?

Ans. In the above scenario, no ASD request will be placed however, as per the RBI guidelines interest gets credited for the held security amount.

Q.How do I get refund of Security Deposit after account closure?

Ans. After necessary adjustment, the Security Deposit amount held with us is refunded with an A/c payee cheque in the name of the registered consumer at the recorded address.

Q.When I can apply for Security Refund

Ans. Consumer may apply for Security Refund in below given senarios :
*Once the connection is Permanently Disconnected
* Once the property is sold and also name mutation has been completed in records and earlier connection gets permanently disconnected, the Old/Earlier property holder may apply for Security Refund

Q.What are the documents required for Security Refund

Ans.Click Here

Q.Who is eligible to get Security Refund

Ans. Only the registered consumer or Old owner (in case of property sold out) can apply for Security Refund

Q.Can I get Final Bill ?

Ans. After meter removal from site final bill get generated within 15 days and final copy may be provided whrein consumer himself/herself, have requested for permannet disconnection and having relevant notification no. too.

Q.How to apply for NOC ?

Ans. Once you get the final bill copy and upon making necessary bill payments (if any), consumer may apply for NOC from our customer care office at Knowledge Park-I or Techzone-IV ..Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why My New Connection service request is pending for Site Visit ?

Ans. Please note that after completion of documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check. After neccessary clearance from respective team, you shall be notified with the Estimate Amount which is to paid before executing the siite work. In case, payment is been done and work still pending. To know the status of a New Connection request, consumer may use following options.

  • You may WhatsApp us on 0120-6226666,NSC <Space> Notification No. (to know New Service connection application status)
  • Can write us at crm@noidapower.com
  • Visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why Estimate not yet generated for My New Connection service request?

Ans. From the date of notification generation against your Service request it will take 7-10 days time for document verification followed with site visit & after receving site report, Estimate get generated & sent for necessary approvals. We shall keep you posted with SMS/EMail alert containing payment link of estimate.In Case you have received any rejection SMS/Email on registred contact details, you may reach out to us via our Whatsapp services on 0120-6226666 NSC <Space> Notification No. For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.I have paid my estimate agaist new service request than why meter installation is still pending ?

Ans. From the date of Estimate payment against your Service request it will take 7-10 days time for meter installation. Only if there is any right of way issue, it may take more time for completing the assigned work and it may only be completed once clear way will be provided by consumer to our service team. You may reach out to us via our Whatsapp services on 0120-6226666 NSC <Space> Notification No. For any further assistance, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why Estimate not yet generated for My Name Mutation service request?

Ans. From the date of notification generation against your Service request it will take 7 days time for document verification and necessary approvals. In Case you have received any rejection SMS/Email on registred contact details, you may reach out to us via our Whatsapp services on 0120-6226666 NM <Space> Notification No. For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why my request for Name Mutation is still pending ?

Ans. From the date of Estimate Payment against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous details. In case of any doubt you may reach out to us via our Whatsapp services on 0120-6226666 NM <Space> Notification No.For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why Estimate not yet generated for My Load Augmentation service request?

Ans. From the date of notification generation against your Service request it will take 7-10 days time for document verification followed with site visit & after receving site report, Estimate get generated & sent for necessary approvals. We shall keep you posted with SMS/EMail alert containing payment link of estimate. In Case you have received any rejection SMS/Email on registred contact details, you may reach out to us via our Whatsapp services on 0120-6226666 LA <Space> Notification No. For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why My Load Augmentation service request is pending for Site Visit ?

Ans. Please note that after completion of documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check. After neccessary clearance from respective team, you shall be notified with the Estimate Amount which is to paid before executing the site work. In case, payment is been done and work still pending you may visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.I have paid my estimate agaist Load Augmentation request than why meter installation is still pending ?

Ans. From the date of Estimate payment against your Service request it will take 7-10 days time for meter installation. Only if there is any right of way issue, it may take more time for completing the assigned work and it may only be completed once clear way will be provided by consumer to our service team. You may reach out to us via our Whatsapp services on 0120-6226666 LA <Space> Notification No. For any further assistance, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why my request for Category Change is still pending ?

Ans. From the date of Estimate Payment against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous details. In case of any doubt you may reach out to us via our Whatsapp services on 0120-6226666 CT <Space> Notification No. For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why Estimate not yet generated for My Category Change service request?

Ans. From the date of notification generation against your Service request it will take 7 days time for document verification and necessary approvals. In Case you have received any rejection SMS/Email on registred contact details, you may reach out to us via our Whatsapp services on 0120-6226666 CT <Space> Notification No. For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why Estimate not yet generated for My Load Reduction service request?

Ans. From the date of notification generation against your Service request it will take 7-10 days time for document verification followed with site visit (As & when required) & after receving site report, Estimate get generated & sent for necessary approvals. We shall keep you posted with SMS/EMail alert containing payment link of estimate. In Case you have received any rejection SMS/Email on registred contact details, you may reach out to us via our Whatsapp services on 0120-6226666 LR <Space> Notification No. For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why my request for Load Reduction is still pending ?

Ans. From the date of Estimate Payment against your Service request it will take next billing cycle to get implemented in the billing, during this period you may receive 1 bill with previous load details. In case of any doubt you may reach out to us via our Whatsapp services on 0120-6226666 LR <Space> Notification No. For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why My Shifting request is pending for Site Visit ?

Ans. Please note that after completion of documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check. After neccessary clearance from respective team, you shall be notified with the Estimate Amount which is to paid before executing the site work. In case, payment is been done and work still pending you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why Estimate not yet generated for My Shifting request?

Ans. From the date of notification generation against your Shifting request it will take 7-10 days time for document verification followed with site visit & after receving site report, Estimate get generated & sent for necessary approvals. We shall keep you posted with SMS/EMail alert containing payment link of estimate. In Case you have received any rejection SMS/Email on registred contact details, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why there is no action taken at site ?

Ans. Please note that after completion of documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check. After neccessary clearance from respective team, you shall be notified with the Estimate Amount which is to paid before executing the siite work. In case, payment is been done and work still pending you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why my Name Correction request not done/completed ?

Ans. Ans. From the date of notification generation against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous details. In case of any doubt you may reach out to us via our Whatsapp services on 0120-6226666 NAC <Space> Notification No. For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why my Name correction is still pending

Ans. Once you complete the documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why my Address Correction request not done/completed ?

Ans. Ans. From the date of notification generation against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous details. In case of any doubt you may reach out to us via our Whatsapp services on 0120-6226666 NAC <Space> Notification No. For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Why my Address Correction is still pending

Ans. Once you complete the documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q.Can I apply new connections floor wise?

Ans. In domestic high rise building electricity connection to individual owner/occupant are provided on multipoint scheme as per the guidelines of 13th Ammendmant of Electricity Supply Code, 2005.

Q.What should be the file type and size to upload for new connection online?

Ans. File size can't exceed 15 mb per documentation type.

Q.Can I apply new connection through mobile app?

Ans. Yes, you can apply new connection from NPCL mobile app.

Q.How much I have to pay for Prepaid Connection?

Ans. You shall have to pay the applicable processing fee, service charges and security (if applicable) as specified in Cost Data Book which shall be calculated based upon your application and site survey.

Q.Who can apply for Temporary Connection?

Ans. If you are intending to carry out any construction work at your premise and seeking of electricity connection for construction activity, then, you will have to apply for temorary connection.

Q.What are the Documentation requirement for Temporary Connection?

Ans. Applicant has to fill application form for new connection and provide all the requisite documentation which are mentioned on the back side of new connection application form.

Q.How to convert from temporary to permanent?

Ans. Once you complete construction work and obtains building completion certificate from concerned authority i.e. GNIDA/UPSIDC, you can apply for Permanent connection.

Q.What are the charges of temporary connection?

Ans. You shall have to pay the applicable processing fee, security deposit and service charges as specified in Cost Data Book which shall be calculated based upon your application and site survey.

Q.What is B&L form and why it is required in load augmentation?

Ans. B&L form or Work completion certificate form is filled by the licensed electrical contractor who has carried out electrical wiring/installation of premise. This certifies that electrical wiring/installation is done following all the regualtions and includes the equipments details installed, insulation test result of the wiring/installation.

Q.Whom to contact for status of Online New Connection application

Ans. To know the status of application you may WhatsApp us on 0120-6226666 , to know the short codes follow the link or can write us at crm@noidapower.com or visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday. .

Supply Related

Q. How to resolve supply-related complaints on power interruptions or unsatisfactory voltage profile?

Ans. Register the complaint at NPCL's helpline no. +91-0120 6226666 along with 10-digit consumer number printed at the upper left corner of your electricity bill and one complaint number will be intimated to you for future reference. NPCL fault-repairing crew will attend to the cause of the complaint and resolve the same within the following time limits:

  • Normal Fuse-off: Within 2 Hrs
  • Overhead Line Breakdowns: Within 2 Hrs
  • Underground Line Breakdowns: Within 12 Hrs
  • Distribution Transformer failure: Within 6 Hrs

You may reach out us through WhatsApp no. 0120-6226666 (NoPower <Space> Consumer No.) or Send SMS at 7840002288 ( #NoPower <Space> Consumer No.) May also download our mobile app for easy & quick access.

Q. How to address the problem of frequent tripping of MCB or blowing of fuse?

Ans. Contact a Licensed Electrical contractor (L.E.C.) to locate the cause. If there is a fault/defect in your wiring installations, rectify the same.

If the load of your installation is more than the load allowed by NPCL, please apply for enhancement of load by filling up a form available at NPCL office KP-1 & know more about the same.

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