Q. What are the different modes of payments available?
Ans. Modes of payments are as follows:
A: Digital Payment through:-
- NPCL Website
- NPCL’s Mobile App and BHIM App
- PayTM, Mobiquick, and Other wallets
- Bharat QR (printed on bills)
- Bharat Bill Payment System (BBPS)
- Utility bill payment option in Consumer’s internet banking accounts
- Auto- Debit facility through NACH (National Automated Clearing House)
- RTGS/ NEFT to NPCL’s accounts
- Credit & Debit cards to Village Contact Persons and at Customer Care Office, KP-1.
B: Non-Digital Payment Modes are as follows:-
- Cash / Cheque / DD at Customer Care Office, KP-1 or to Village Contact Persons
- Cheque/DD at NPCL’s Cheque Drop Boxes
- Cash at nearby BBPS authorised retail outlets
For further details please visit NPCL’s website
Q. Where can I make cash payment?
Ans.
1. In case of Rural Consumers - Authorised Village Contact Persons (VCPs) or cash collection center, Tugalpur, Knowledge Park-1, Greater Noida between 10:00 AM to 5:00 PM, Monday to Saturday (Except 2nd & 4th Saturdays and Gazetted Holidays)
2. In case of Urban / Industrial / Institutional Consumers - Cash Collection Center
3. Any consumer - Nearby BBPS Authorised Retail Outlets. There are more than 1500 authorised BBPS retails outlets in and around Greater Noida area. Consumers may locate nearest BBPS Authorised Retails Outlets on NPCI website through web-link “Find Nearest Bharat Bill Pay Outlet”
For more details you may also visit NPCL website
Q. What is the maximum limit for Cash Payment?
Ans. As per section 6.10 of Electricity Supply code 2005, you can make cash payment up to Rs.20,000/- only. In case your billed amount is more than the mentioned value, balance payment can be made via any mode (card, cheque, internet banking, etc.).
Q. How to make online payment of Bills?
Ans. Online Payment of Bills can be made through below mentioned modes :
- NPCL Website
- NPCL’s Mobile App and BHIM App
- PayTM, Mobiquick, and Other wallets
- Bharat QR (printed on bills)
- Bharat Bill Payment System (BBPS)
- Utility bill payment option in Consumer’s internet banking accounts
- Auto- Debit facility through NACH (National Automated Clearing House)
- RTGS/ NEFT to NPCL’s accounts
For more details you may also visit NPCL website
Q. How can I make Cheque Payments?
Ans. Consumer can drop cheque at following Cheque Collection Centers of NPCL along with latest bill stub (Lower portion of bill). The cheques should be in favor of "Noida Power Company Limited". Write down the cheque with credentials like your Name, Consumer Number and mobile number at the back of cheque.
- NPCL Customer Care Office (Sector KP-1)
- NPCL Sub-station at P-5, Builder Area (Near Senior Citizen Society)
- NPCL Sub-station at Surajpur, Near Surajpur Police Station
- Bar Association Office, Surajpur District Court
Q. Can I make payment through Post dated cheques ?
Ans. Post-dated and outstation cheques are not accepted at NPCL.
Q. What are the charges applicable on cheque bounce?
Ans. In case the Cheque gets bounced due to insufficient funds or exceeds arrangements, you will not be able to make payment through cheque in that financial year. Charges applicable are mentioned below:
- Cheque amount less than Rs. 5,000 - Rs. 250
- Cheque amount from Rs. 5,000 & up to Rs. 10,000 - Rs. 500
- Cheque amount from Rs. 10,000 & up to Rs. 1 Lac - Rs.1,000
- Cheque amount of Rs. 1 Lac and above - Rs. 5,000
Q. Can I issue another cheque, if my cheque bounces?
Ans. In case the Cheque got bounced due to insufficient funds or exceed arrangements, the consumer will not be able to make payment through cheque in that Financial Year.
Q. Can I issue cheque, if my supply is Disconnected ?
Ans. Yes, consumer can pay your bill amount through cheque (Considering no cheque bounce history). However, the Reconnection amount has to be paid through Cash only. Please note, if in case the same get dishounoured, the supply will be disconnected and the Reconnection amount has to be paid again.
Q. When will my online payment be updated in my account?
Ans. All payments made through other that RTGS / NEFT mode are updated on Real-time basis in consumers account except during system shutdown/maintenance when it may take upto 2 working days.
Q. Where can I approach to register my payment related complaint?
Ans. Complaints can be registered at:
- NPCL Website
- NPCL Mobile App
- Our 24X7 Call center at 0120-6226666 / 2333555/ 2333888
- Customer Care Center at Tugalpur, KP-1, Timings - 10:00 AM to 5:00 PM from Monday to Saturday (Except 2nd & 4th Saturdays and Gazetted Holidays)
Q. What are the GST % will be charged?
Ans. GST will be levied as per GST regulations and rates applicable to various services provided by NPCL.
Q. For which services I have to pay GST ?
Ans. As per GST Circular No. 34/08/2018-GST dated 01st March 2018, GST is applicable on all the services provided by the NPCL except energy charges