Consumers can log complaint & avail information by sending SMS to 7840002288 from their registered Mobile No. Click here to view the SMS short codes and their purpose.

Customer Information Manual

The Electricity Supply Code 2005, as notified by the honourable U.P. Electricity Regulatory Commission and as amended till date, it is mandatory on part of NPCL to keep posted its consumers about their rights, responsibilities & action taken on their complaints and grievances. The extracts of consumer rights & duties shall also be printed on the reverse side of the electricity bill.