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Q. How to resolve supply-related complaints on power interruptions or unsatisfactory voltage profile?

Ans. Register the complaint at NPCL's helpline no. +91-0120 6226666/ 2333555/ 2333888 along with 10-digit consumer number printed at the upper left corner of your electricity bill and one complaint number will be intimated to you for future reference. NPCL fault-repairing crew will attend to the cause of the complaint and resolve the same within the following time limits:

  • Urban: 3 Hours
  • Rural: 12 Hours
  • Industrial & Instittutional : 4 Hours
  • Transformer failure : 72 Hours

Q. How are bills prepared if the meter is not read?

Ans. If the actual meter reading is not acquired due to any reason; provisional bill will be raised which is subject to adjustment upon receipt of actual meter reading in the subsequent months. Provisional bills are raised on average consumption of last 3 months. Inaccessibility to premises for 3 months or more could lead to disconnection of supply as per Electricity ̀ Supply Code 2005.

Q. What is the normal reading span for monthly Meter Reading?

Ans. Meter reading is normally taken between a period of 28 to 32 days from the last meter reading date. The same is intimated to you through SMS if your mobile number is registered with us. Fixed Charges and slabs for Energy charges are calculated proportionally for the billing period.

Q. How to calculate / understand electricity bill?

Ans. Please refer back side of electricity bill and check for applicable Tariff and Bill Calculation. Additionally, you can reach out to us at crm@noidapower.com

Q. What is the meter reading system?

Ans. Reading of three phase meters is taken remotely through AMR or LPR facility. For Single Phase meters, meter readers go door-to-door and record readings in Hand Held Devices (HHD) / Meter Reading Terminals (MRT). Reading information can also be conveyed through SMS/Email registered with us. Code 2005.

Q. Why is my meter not read regularly?

Ans. Any one of the following can be the reasons:

(i) Your premises are vacant / locked for long period of time or constantly during daytime resulting in inaccessibility of meter to the reader. Code 2005.

(ii) Discrepancy in address in our database with the actual address may result in meter reader missing out your premises.

If you observe such shortcomings in the address (as printed in bill), please bring the same to the notice of CR(Front Desk) at NPCL Customer Care Office immediately for corrections.

Q. Where to approach when meter is not read ?

Ans. If consumer premises is found locked, meter reader will stick a "miss you" sticker intimating about the failed reading attempt alongwith a contact number to coordinate the day & time of reading. Or you may:

  • -Call at our 24X7 CALL CENTER - 0120 6226666/2333555/2333888
  • -Mail your concern at crm@noidapower.com

Q. Why fixed charges are not constant?

Ans. Fixed Charges defined by Monthly Tariff applies to a period of 30 days. When billing period is not 30 days, applicable fixed charges are calculated on prorata basis.

Q. What are Penal Demand Charges?

Ans. Use of load beyond the sanctioned load is a cognisable offence. Penal demand charges are levied in excess to fixed charges based on demand usage over and above the sanctioned load. It is thus advised to enhance your contracted load from me to me and avoid penal demand charges.

Q. How to calculate slab ?

Ans. Slab based energy rates defined by Tariff is applicable for 30 days per month and is prorated on simple unitary method based on number of billing days i.e. difference between current reading date and previous reading date (both dates inclusive)

Q. What are Makeup Charges?

Ans. As per approved Tariff, consumers who are part of LMV-2 (Commercial Supply) and LMV-9 (Temporary Supply) are subjected to load based minimum charges. If the sum of Fixed Charges (for LMV-2 only) and Energy Charges is less than applicable monthly minimum charge then differential amount is levied as Make Up Charges. Makeup charge = minimum charge - (fixed charges + energy charge)

Q. Wrong reading mentioned on my bill. How to get it rectified?

Ans. Request for wrong reading can be registered through following touchpoints

  • Call at our 24X7 CALL CENTER - 0120 6226666/2333555/2333888
  • Email your concern at crm@noidapower.com. Do attach meter reading photograph for convenience.

Q. What to do if I am not satisfied with the meter reading?

Ans. AIf you are not satisfied with your bill, you may

  • Call at our 24X7 CALL CENTER - 0120 6226666/2333555/2333888
  • -Mail your concern at crm@noidapower.com

Q. What is the Frequency of billing ?

Ans. Billing for every consumer is done on Monthly basis

Q. How electricity bills are delivered?

Ans. Bills are delivered through third party vendor every month. You are requested to subscribe for e-bill for on-time and assured delivery of bill.

Q. How to get duplicate bill ?

Ans. You are required to login on our website or Mobile www.noidapower.com App using your credentials (Username & Password) for downloading / viewing last 6 bills.
In case you have not registered on our website, kindly go through the “Need help in Sign In” tab under My Account tab

Q. What is DPS and Rebate?

Ans. Payment before Due Date allows consumers to avail rebate of 1% on Fixed and Energy Charges. DPS means Delayed Payment Surcharge which is applicable due to non-payment of bills upto due date.

Q. How DPS is charged in the bill?

Ans. If a consumer fails to pay his electricity bill by due date specified therein, a late payment surcharge shall be levied at 1.25% on the dues per month up-to first three months of delay. Post three months, DPS will be charged at 2.00% per month on the unpaid dues. In case of constant non-payment, your elctricity connection can be disconnected.

Q. DPS waiver?

Ans. DPS is levied as per Rate Schedule approved by Hon'ble UPERC and no-one can waive the same.

Q. Wrong reading mentioned on my bill. How to get it rectified?

Ans. Request for wrong reading can be registered through following touchpoints:

  • Online complaint registration
  • Call at our 24X7 CALL CENTER - 0120 6226666/2333555/2333888
  • Visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri) along with your current meter reading photographs (KWH Parameters)

Q. Whom to contact in case of No Reading at site?

Ans. Consumer can register their request in any of the below mentioned touch points:

  • Online complaint registration
  • Call at our 24X7 CALL CENTER - 0120 6226666/2333555/2333888
  • Visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri) along with your current meter reading photographs (KWH Parameters)

Q. What is Estimated Billing?

Ans. Estimated Billing is done in those cases where the meter was not read for reasons like: premises of the consumer was found locked/inaccessible, or in some rare cases, if the meter display has becomes faulty. Hence, the meter remains unread & the consumer gets Estimated Bill.

As the name suggests, such bills are assessed based on the average billing of last 6 months . On resolving the meter reading issues, the billing amount would be debited or credited, as the case may be, in the subsequent bill cycle.

Q. What is provisional bill? How is it calculated?

Ans. Provisional bill is raised due to unavailability of actual reading. In case of meter not read/recorded during in a billing cycle, provisional bill will be raised based on the average consumption of preceding three billing cycles or lesser period when readings were taken and will be considered for provisional billing. However, Current Demand of provisional bills is refunded automatically in next reading based bill upon retrieval of actual meter reading.

Q. What needs to be done in case the meter installed at my premises is ?

Ans. You may visit our customer care office at KP-I or call our 24/7 call office on 0120-6226666 / 2333555 / 2333888 for registering a complaint :

Meter Stop - No Documents are required, complaint will be generated on consumer request. Meter Defective / Burnt - Notification will be generated for Meter Testing. ̀

Q. What should be done in case there is no supply in the meter?

Ans. In case the nearby area is under Supply Outage, you may wait until the ̀ supply is restored. If there is no power even after the supply is restored, you may contact at our 24/7 call center on 0120-6226666 / 2333555 / 2333888

Q. What to do in case of meter is running fast/ excess billing?

Ans. Domestic Consumer : May please check the internal wiring by any private electrician. If no such issue persist may kindly contact 24X7 Call Center No. 0120-6226666/2333888/2333555 or visit Customer Care Office at KP-I to register request for Meter Testing. Demand note for meter testing fees will be generated as per UPERC guidelines.

Industrial & Institutional Consumers : May please check the Power Factor & Neutral disturbance issue to avoid any demand shoot-up in billing. if persist may kindly contact 24X7 Call Center No. 0120-6226666/2333888/2333555 or visit Customer Care Office at KP-I.

Q. how to analysis correct meter consumption/ abnormal consumption

Ans. In a normal house hold having 1 or 2 A/C’s along with Geyser, Fridge etc., the average units consumed may be between 500 to 1000 Units per month depending upon actual use. If consumer feel that the consumption is more as compared to the usage and load, we request consumers to please get their wiring checked by competent electrician with respect to below mentioned points:

  • To check any Earth Leakage in the internal wiring or not.
  • In case of multiple connections in the building, whether your internal wiring has a separate neutral wire and should not be mixed with other connections.
  • Check if someone else is also using supply from your meter or not.

However, it is to inform that, NPCL will not be responsible for higher consumptions due to any of the above reasons but taking action by consumer will reduce the consumption. After having checked all the above, If consumption is still not reduced as per consumer’s expectation, then he is having an option to get the meter tested by contacting our helpline number+91-120-2333555/2333888 and get the requests for meter fast checking generated. Demand note for meter checking fees will be generated as per UPERC guidelines.

Q. What are the various reasons of meter change?

Ans. A Distribution Licensee may change the meter from time to time for any of the following reasons:

  • Version Upgrade
  • Meter is burnt
  • Meter is faulty
  • Meter is damaged
  • No display in the meter
  • Suspected to be tampered

Q. What are the timelines/Resolutions for ?

Ans. Time period for compliances

  • Meter Stop/Meter Damaged: 14 working days for meter replacement.
  • Meter Slow/Fast: 14 working days after estimate payment for testing & another 14 working days for replacement if required
  • Meter Burnt: 3 Working Days for replacement of the burnt meter
  • Meter Shifting: 7 Working Days as per site conditions

Q. What should be done in case of Seal Broken?

Ans. Consumer may visit our customer care office at KP-I from 10:00 A.M to 5:00 P.M (Mon-Fri) or call at our 24*7 Call center for registering complaint.

Q. What are the timelines/Resolutions for Seal Broken?

Ans. Time period for compliances is 7 Working Days as per site conditions

Q. What are the documents required if meter get stolen?

Ans. You have to submit an application, original FIR, ID proof of registered consumer at our customer care office, KP-1. Note: Meter charges are applicable as per UPERC cost data book.

Q. What are the New Meter cost in Meter stolen cases?

Ans. Once the consumer process the application for re-installation of meter in case of Meter Stolen, applicable meter charges to paid as per UPERC cost data book enforce .

*All Applicable taxes on the new meter cost shall also be charged as per the norms.

Q. Whom to contact if meter is not at the premises?

Ans. Please contact our Call at our 24X7 CALL CENTER - 0120 6226666 /2333555 /2333888 or you may visit our customer care office at KP-I from 10:00 A.M to 5:00 P.M (Mon-Fri)

Q. Why my meter screen is blank?

Ans. Please check if the supply is On in the area and your supply is not coming, if Yes, you may kindly contact 24X7 Call Center No. 0120-6226666/ 2333888/ 2333555 to register complaint for No Supply. In case supply is ON but no display on meter, register complaint for meter display problem on above given numbers. Our Team will visit to do the needful within 7 working days.

Q. If my meter box has a husky display, what should I do ?

Ans. Is your meter box is tempered of having husky display.. ? You may kindly contact 24X7 Call Center No. 0120-6226666/ 2333888/ 2333555 and register complaint for meter display problem. Our Team will visit to do the needful within 7 working days.

Q. Where to report incase of No Display in the meter?

Ans. Consumer may contact at our 24X7 CALL CENTER - 0120 6226666/ 2333555/ 2333888 or visit Customer Care Office.

Q. Where I can contact in case of Direct theft booked on my consumer number?

Ans. You may visit to Our Office at KP-II from 10:00 A.M to 5:00 P.M (Mon-Fri) for any detailed information about theft booked or may contact our 24X7 CALL CENTER - 0120 6226666/ 2333555/ 888.

Q. How to report Direct Theft ?

Ans. You can call and complain against theft of electricity / tampering of meter through following avenues:

  • 1. Helpline Number : 9891222240
  • 2. Noidapower.com (redirect page)
  • 3. Mobile App
  • 4. CALL CENTER - 0120 6226666/2333555/2333888

Your identity shall remain confidential and action will be taken at the earliest.

Q. What is meant by “Direct Theft”?

Ans. Section 135(1) of Electricity Act, 2003 as amended by Electricity (amendment) Act , 2007, Theft of electricity is defined as, whoever dishonestly,

  • a) Taps Electricity line:
    • - overhead
    • - underground
  • b) Tampers meter:
    • - usage of tampered meter
    • - current reversing transformer
    • - loop connection
    • - other device interferes with accurate/proper registration.
  • c) Other device/method result in a manner whereby:
    • - electricity is stolen
    • - damages/destroys an electric meter/ apparatus/equipment/wire/ cause
  • d) Uses electricity through a tampered meter
  • e) Uses electricity for purposes other than that which was authorized.

Q. How to report about unsafe electrical installations? ?

Ans. Inform NPCL officials (Manager (Operations)/Assistant Manager/Executive) over telephone numbers 2326559/ 60/ 61 and the unsafe installations will be visited within three days from the date of receipt of complaint.

Q. How to apply for permanent disconnection?

Ans. If you want your connection to be permanently disconnected, you have to submit the ID proof, last paid bill with our written application form at Customer Care Office KP-I. 2 Years Lock-in Period is applicable for all consumers except LMV-9 (Temporary Connection) from last date of any change in contract.

Q. What are the Timelines?

Ans. As per UPERC guidelines 2005, disconnection of supply will be completed within 30 working days .

Q. Can I apply for the same meter after surrendering of current meter?

Ans. Once the connection is permanently disconnected, consumer has to follow new connection application process for getting an electricity connection.

Q. How to apply for refunding of security funds?

Ans. You may visit Customer Care Office at KP-I, and submit all the requisite documents which are mentioned at the back side of application form. You may also visit our website for more details

Q. What are the charges for Reconnection within 6 Months?

Ans. Reconnection charges will be based on the sanctioned load:

Criteria (load & Category) DR charges (Rs.) + 18% GST
>75 KW/100BHP - 2000
LMV-6 (having load <=75KW/100BHP) - 1000
All others categories - 600

Q. How to apply for reconnection after making the part payment of outstanding amount?

Ans. Reconnection is not allowed on part payment.

Q. What are the Timelines?

Ans. Timeline for reconnection of supply will be Maximum of 48 Hrs for Rural and 24 hrs in Urban after payment of bill & Reconnection charges.

Q. How to apply for reconnection when meter already removed at site?

Ans. There is no such provision.

Q. How to apply for reconnection after final bill generation?

Ans. There is no such provision of reconnection. Once the payment of final bill is done, consumer has to apply for new connection with all required documents.

Q. What is the procedure to Login on www.noidapower.com ?

Ans. Go to www.noidapower.com. Click on “Consumer Login” and register your Consumer Number or click on the link: www.npcl.com

Q. What are the various services/information available on NPCL's website?

Ans.The main features of website are as follows:

  1. About NPCL and Contact Details of registered offices
  2. Bill Payment Option
  3. Outage Alerts
  4. Service Application and Complaint
  5. Tariff Details
  6. Report a Concern
  7. Account Registration
  8. CSR activities

Q. How to reset password ?

Ans. Password can be reset after clicking forgot password option. You have to punch your registered email id and consumer number to receive an updated password , if problem still persist please contact at 24X7 Call Center No. 0120-6226666/2333888/2333555 or visit Customer Care Office at KP-I

Q. How and from where a consumer can update his contact details ?

Ans. For updating contact details (mobile number/ email-id) consumer can login to our website or mobile app. You may also visit our customer care office, KP-1 along with the BP No. and ID proof of registered consumer or company.

To visit our Feedback page please Click here

Q. How to make online payment of Bills?

Ans. Online Payment of Bills can be made through below mentioned modes :

  • 1. NPCL Website
  • 2. NPCL’s Mobile App and BHIM App
  • 3. PayTM, Mobiquick, and Other wallets
  • 4. Bharat QR (printed on bills)
  • 5. Bharat Bill Payment System (BBPS)
  • 6. Utility bill payment option in Consumer’s internet banking accounts
  • 7. Auto- Debit facility through NACH (National Automated Clearing House)
  • 8. RTGS/ NEFT to NPCL’s accounts For more details you may also visit NPCL website

Q. Do I need to pay extra charges for online payment?

Ans. NPCL does not levy any extra charge for online payment. However, the Payment Gateway, Wallets and other service providers may levy service charges along with applicable taxes for transaction above Rs. 4,000/-.
In case the transaction is made through Paytm Gateway service charges would be levied at following rate:

  • For credit/debit card transaction, 1.10% of the transaction amount being paid
  • For Net banking transaction, Rs.4/-per transaction

In case the transaction is made through Bill desk Gateway service charges would be levied at following rate:

  • For credit/debit card transaction, 1% of the transaction amount being paid
  • For Net banking transaction, Rs. 10/- per transaction

Q. Is it safe to give my bank details on NPCL website?

Ans. Yes, It is completely safe. NPCL follows highest level of security standards to ensure that the data entered by consumers remains confidential.

Q. When will my online payment be updated in my account?

Ans. All payments made through other than RTGS / NEFT mode are updated on Real-time basis in consumers account except during system shutdown/maintenance when it may take upto 2 working days.

Q. Where can I approach to register my payment related complaint?

Ans. Complaints can be registered at:

  • > NPCL Website
  • > NPCL Mobile App
  • > Our 24X7 Call center at 0120-6226666 / 2333555/ 2333888
  • > Customer Care Center at Tugalpur, KP-1, Timings - 10:00 AM to 5:00 PM from Monday to Saturday (Except 2nd & 4th Saturdays and Gazetted Holidays)

Q. For which services I have to pay GST ?

Ans. As per GST Circular No. 34/08/2018-GST dated 01st March 2018, GST is applicable on all the services provided by the NPCL except energy charges.

Q. Why I have not received my estimate intimation?

Ans. Once you have successfully submitted your new service application form at our Customer Care Office, we process the application in our system and it gets forwarded to concerned department for the Commercial, LCC Dues Check and Technical feasibility automatically. Once clearance is received from all the departments it is followed by estimate preparation. During this process system generated message is triggered after completion of stages. Thus, you are requested to please wait for the same as we will be working on 1st cum 1st serve basis.

Q. Can I make the payment of estimate online?

Ans.You can make the payment through RTGS or NEFT RTGS/NEFT detail:


Beneficiary Name : NOIDA POWER COMPANY LIMITED
Beneficiary Address : Electric Sub-station, Knowledge Park – IV, Greater Noida, Gautam Buddha Nagar
Bank Name : Yes Bank Limited
Bank Branch Address : 48, Nyaya Marg, Chanakyapuri, New Delhi – 110 021
Bank Account No. : 002580700000041
IFSC Code : YESB0000025
Account Registration
* After successful payment, mail us with UTR detail on CRM@noidapower.com and rkshrivastava@noidapower.com.

Q. Estimate paid but meter not installed yet?

Ans. Post payment of estimated amount, New connection will be provided within 14 days where no Augmentation of existing mains are required.

Q. Whom to contact for the status of application?

Ans. After payment of estimate you may write to us at crm@noidapower.com or visit us at our Customer Care Office, KP-1

Q. What are the charges for new connection?

To visit our Cost Data Book page please Click here

Q. Paper Formailities Required for ?

Ans. Consumer has to fill application and provide all the requisite documentation which are mentioned on the back side of application form.

Please note for load reduction consumer can only apply after two years from date of energization. For Temp. Supply, consumer can apply for load reduction at any point of time.

Q. Estimate not Received Yet

Ans. Please visit our customer care office at KP-1 to know the status in case you have not received any update after 7-10 days of applying for request.or may write us at crm@noidapower.com.

Q. What is minimum charges & why it is to be paid?

Consumer has to bear the minimum charges based on the total sanctioned load & as per the applicable tariff rate it is been calculated for remaining Tenure in case you have not completed 2 yrs. to the connection or recent load enhancement/reduction process.

In Case the maximum demand recorded in any of the last 2 billing cycles is higher than the reduced contracted load consumer can not go for the proposed contracted load

Q. What Documents are required for Load Enhancement/ Load Reduction/ Name Change/ Category Change?

You can click here to check required document

Q. Estimate not Received Yet?

Ans. Please visit our customer care office at KP-1 to know the status in case you have not received any update after 7-10 days of applying for request.or may write us at crm@noidapower.com.

Q. What is load Augmentation?

Ans. Augmentation means improvement/enhancement of the system capacity to be able to cater to the increased electricity load requirement. Service Level Agreement for load augmentation:

  • LT network augmentation 60
  • Transformer augmentation 120
  • HT - 11 KV network strengthening 180
  • Un-electrified area or new grid required 12 months

Q. Can I make the payment of estimate online?

Ans.You can make the payment through RTGS or NEFT RTGS/NEFT detail:


Beneficiary Name : NOIDA POWER COMPANY LIMITED
Beneficiary Address : Electric Sub-station, Knowledge Park – IV, Greater Noida, Gautam Buddha Nagar
Bank Name : Yes Bank Limited
Bank Branch Address : 48, Nyaya Marg, Chanakyapuri, New Delhi – 110 021
Bank Account No. : 002580700000041
IFSC Code : YESB0000025
Account Registration
* After successful payment, mail us with UTR detail on CRM@noidapower.com and rkshrivastava@noidapower.com.

Q. Why my application is been Pending since long?

Ans. Once you complete the documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check, you may please visit our customer care office from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. What is the TAT for completion of Load Augmentation?

Ans. From the date of estimate payment against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous load/ category.

Q. Where we can contact in case of any information required for service request?

Ans. You may contact via:

Call at our 24X7 CALL CENTER - 0120 6226666/2333555/2333888

Visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri)

Q. What is the TAT for completion of ?

Ans. From the date of estimate payment against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous load/ category.

Q. Where we can contact in case of any information required for service request?

Ans. You may contact us through following windows:

Call at our 24X7 CALL CENTER - 0120 6226666/2333555/2333888
Visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri)

Q. What are the payment options for estimate payment ?

Ans. You can make payment by submitting Cash/DD/Cedit card or Debit Card at cash collection center in KP-1 which will be intimated via SMS . You can also make payment thru RTGS or NEFT RTGS/NEFT detail:

RTGS/NEFT detail:

Beneficiary Name : NOIDA POWER COMPANY LIMITED
Beneficiary Address : Electric Sub-station, Knowledge Park – IV, Greater Noida, Gautam Buddha Nagar
Bank Name : Yes Bank Limited
Bank Branch Address : 48, Nyaya Marg, Chanakyapuri, New Delhi – 110 021
Bank Account No. : 002580700000041
IFSC Code : YESB0000025
Account Registration
* After successful payment, mail us with UTR detail on CRM@noidapower.com and rkshrivastava@noidapower.com.

Q. Where to contact in case of application rejected due to LCC/Theft?

Ans. You may please visit our customer care Office from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. Estimate not Received Yet?

Ans. Please visit our customer care office at KP-1 to know the status in case you have not received any update after 7-10 days of applying for request.or may write us at crm@noidapower.com.

Q. Can I make the payment of estimate online?

Ans.You can make the payment through RTGS or NEFT RTGS/NEFT detail:


Beneficiary Name : NOIDA POWER COMPANY LIMITED
Beneficiary Address : Electric Sub-station, Knowledge Park – IV, Greater Noida, Gautam Buddha Nagar
Bank Name : Yes Bank Limited
Bank Branch Address : 48, Nyaya Marg, Chanakyapuri, New Delhi – 110 021
Bank Account No. : 002580700000041
IFSC Code : YESB0000025
Account Registration
* After successful payment, mail us with UTR detail on CRM@noidapower.com and rkshrivastava@noidapower.com.

Q. Why my application is been Pending since long?

Ans. Once you complete the documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check, you may please visit our customer care office from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. What is the TAT for completion of Name Change?

Ans. From the date of estimate payment against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous load/ category.

Q. Where we can contact in case of any information required for service request?

Ans. You may contact via:

Call at our 24X7 CALL CENTER - 0120 6226666/2333555/2333888

Visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri)

Q. Where to contact in case of application rejected due to LCC/Theft?

Ans. You may please visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. Estimate not Received Yet?

Ans. Please visit our customer care office at KP-1 to know the status in case you have not received any update after 7-10 days of applying for request.or may write us at crm@noidapower.com.

Q. Can I make the payment of estimate online?

Ans.You can make the payment through RTGS or NEFT RTGS/NEFT detail:


Beneficiary Name : NOIDA POWER COMPANY LIMITED
Beneficiary Address : Electric Sub-station, Knowledge Park – IV, Greater Noida, Gautam Buddha Nagar
Bank Name : Yes Bank Limited
Bank Branch Address : 48, Nyaya Marg, Chanakyapuri, New Delhi – 110 021
Bank Account No. : 002580700000041
IFSC Code : YESB0000025
Account Registration
* After successful payment, mail us with UTR detail on CRM@noidapower.com and rkshrivastava@noidapower.com.

Q. Why my application is been Pending since long?

Ans. Once you complete the documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check, you may please visit our customer care office from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. How and where to approach for Shifting of Mains ?

Ans. We accept application for following request.

  • 1.Meter Shifting
  • 2.Pole Shifting
  • 3.Service Cable Shifting
  • 4.Transformer Shifting
  • 5.Penal Feeder Box Shifting

For the shifting related request an application along with the copy of id proof and last paid bill is required to be submitted at Customer Care Office at KP-1. After verification of documents, site visit is arranged to check the feasibility to fulfill the request and then a survey report is prepared and accordingly estimate is generated as per Regulatory guidelines. Once the payment of estimate is done then shifting will be executed.

Q. Where we can contact in case of any information required for service request?

Ans. You may contact via:

Call at our 24X7 CALL CENTER - 0120 6226666/2333555/2333888

Visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri)

Q. Where to contact in case of application rejected due to LCC/Theft?

Ans. You may please visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. Estimate not Received Yet?

Ans. Please visit our customer care office at KP-1 to know the status in case you have not received any update after 7-10 days of applying for request.or may write us at crm@noidapower.com.

Q. Can I make the payment of estimate online?

Ans.You can make the payment through RTGS or NEFT RTGS/NEFT detail:


Beneficiary Name : NOIDA POWER COMPANY LIMITED
Beneficiary Address : Electric Sub-station, Knowledge Park – IV, Greater Noida, Gautam Buddha Nagar
Bank Name : Yes Bank Limited
Bank Branch Address : 48, Nyaya Marg, Chanakyapuri, New Delhi – 110 021
Bank Account No. : 002580700000041
IFSC Code : YESB0000025
Account Registration
* After successful payment, mail us with UTR detail on CRM@noidapower.com and rkshrivastava@noidapower.com.

Q. Why my application is been Pending since long?

Ans. Once you complete the documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check, you may please visit our customer care office from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. What is the TAT for completion of CategoryConversion?

Ans. From the date of estimate payment against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous load/ category.

Q. Where we can contact in case of any information required for service request?

Ans. You may contact via:

Call at our 24X7 CALL CENTER - 0120 6226666/2333555/2333888

Visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri)

Q. Where to contact in case of application rejected due to LCC/Theft?

Ans. You may please visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. What are the documents required in case of Small Correction in Connection Details such as Spelling of Name, incomplete Address?

Ans. You are required to submit the documents as mentioned in the document checklist The changes will reflect in next bill. However, consumer may check the status of request by visiting our customer care office, KP-1 in person along with an ID Proof. Note: No charges are applicable for attribute changes.

Q. Why my application is been Pending since long?

Ans. Once you complete the documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check, you may please visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. What is the TAT for completion of Address Correction?

Ans. From the date of notification generation against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous details.

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