Consumers can log complaint & avail information by sending SMS to 7840002288 from their registered Mobile No. Click here to view the SMS short codes and their purpose.         ||||||||||||||||||||||||||||||||||||         Single Phase consumers can now submit Self Meter Reading with photo proof between 1st to 10th Day of every month, click here        

File A New Complaint

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Q. Where to complaint for No-Power issue ?

Ans. Register the complaint at NPCL's helpline no. +91-0120 6226666/ 2333555/ 2333888 along with 10-digit consumer number printed at the upper left corner of your electricity bill and one complaint number will be intimated to you for future reference. NPCL fault-repairing crew will attend to the cause of the complaint and resolve the same within the following time limits:

  • Urban: 3 Hours
  • Rural: 12 Hours
  • Industrial & Instittutional : 4 Hours
  • Transformer failure : 72 Hours

You may reach out us through WhatsApp no. 0120-6226666 (NoPower <Space> Consumer No.) or Send SMS at 7840002288 ( #NOPOWER <Space> Consumer No.)

Q. How to address the problem of frequent tripping of MCB or blowing of fuse?

Ans. Contact a Licensed Electrical contractor (L.E.C.) to locate the cause. If there is a fault/defect in your wiring installations, rectify the same.

If the load of your installation is more than the load allowed by NPCL, please apply for enhancement of load by filling up a form available at NPCL office KP-1 & know more about the same.

Q. How to resolve supply-related complaints on power interruptions or unsatisfactory voltage profile ?

Ans. Register the complaint at NPCL's helpline no. +91-0120 6226666/ 2333555/ 2333888 along with 10-digit consumer number printed at the upper left corner of your electricity bill and one complaint number will be intimated to you for future reference. NPCL fault-repairing crew will attend to the cause of the complaint and resolve the same within the following time limits:

  • Urban: 3 Hours
  • Rural: 12 Hours
  • Industrial & Instittutional : 4 Hours
  • Transformer failure : 72 Hours

You may reach out us through WhatsApp no. 0120-6226666 (NoPower <Space> Consumer No.) or Send SMS at 7840002288 ( #NOPOWER <Space> Consumer No.)

Q.Why fixed charges are not constant?

Ans.Fixed Charges defined by Monthly Tariff applies to a period of 30 days. When billing period is not 30 days, applicable fixed charges are calculated on prorata basis.

Q.What are Penal Demand Charges

Ans.Use of load beyond the sanctioned load is a cognisable offence. Penal demand charges are levied in excess to fixed charges based on demand usage over and above the sanctioned load. It is thus advised to enhance your contracted load to avoid penal demand charges.

Q.How to calculate slab ?

Ans.Slab based energy rates defined by Tariff is applicable for 30 days per month and is prorated on simple unitary method based on number of billing days i.e. difference between current reading date and previous reading date (both dates inclusive)

Q.What are Makeup Charges?

Ans.As per approved Tariff, consumers who are part of LMV-2 (Commercial Supply) and LMV-9 (Temporary Supply) are subjected to load based minimum charges. If the sum of Fixed Charges (for LMV-2 only) and Energy Charges is less than applicable monthly minimum charge then differential amount is levied as Make Up Charges. Makeup charge = minimum charge - (fixed charges + energy charge).

Q.What is DPS and Rebate?

Ans.Payment before Due Date allows consumers to avail rebate of 1% on Fixed and Energy Charges. DPS means Delayed Payment Surcharge which is applicable due to non-payment of bills upto due date.

Q.How DPS is charged in the bill?

Ans.If a consumer fails to pay his electricity bill by due date specified therein, a late payment surcharge shall be levied at 1.25% on the dues per month up-to first three months of delay. Post three months, DPS will be charged at 2.00% per month on the unpaid dues. In case of constant non-payment, your elctricity connection can be disconnected.

Q.What would be the disconnection date once arrear is paid from the current month bill?

Ans.It is advised to clear entire dues in event of arrears amount in current bill. However, if payment is made only against arrears, then disconnection date against current dues is 15 days from the due date as mentioned on the electricity bill.

Q. I have not Received, how I can get it ?

Ans. If, bill not received is the issue, you may download it from our websitie www.noidapower.com from Duplicate Bills.
You can also login to our website and access your account with easy login process and register your consumer details for monthly Ebill facility.
You may reach out us through WhatsApp no. 0120-6226666 (DupBill <Space> Consumer No.) or Send SMS at 7840002288 ( #DUPBILL <Space> Consumer No.)

Q. How electricity bills are delivered?

Ans. Bills are delivered through third party vendor every month. You are requested to subscribe for e-bill for on-time and assured delivery of bill.
In case you need duplicate bill copy, may please click on below link given on our website wwwnoidapower.com.
You may reach out us through WhatsApp no. 0120-6226666 (DupBill <Space> Consumer No.) or Send SMS at 7840002288 ( #DUPBILL <Space> Consumer No.)

Q. How to get duplicate bill ?

Ans. In case you need duplicate bill copy, may please click on below link given on our website wwwnoidapower.com.
You may also login to our website or Mobile www.noidapower.com App using your credentials (Username & Password) for downloading / viewing last 6 bills. In case you have not registered on our website, kindly go through the “Need help in Sign In” tab under My Account tab".

Q. What is DPS and Rebate?

Ans. Payment before Due Date allows consumers to avail rebate of 1% on Fixed and Energy Charges. DPS means Delayed Payment Surcharge which is applicable due to non-payment of bills upto due date.

Q. How DPS is charged in the bill?

Ans. If a consumer fails to pay his electricity bill by due date specified therein, a late payment surcharge shall be levied at 1.25% on the dues per month up-to first three months of delay. Post three months, DPS will be charged at 2.00% per month on the unpaid dues. In case of constant non-payment, your elctricity connection can be disconnected.

Q. DPS waiver?

Ans. DPS is levied as per Rate Schedule approved by Hon'ble UPERC and no-one can waive the same.

Q.Wrong reading mentioned on my bill. How to get it rectified?

Ans.Ans. Request for wrong reading can be registered through following touchpoints

  • Call at our 24X7 CALL CENTER - 0120 6226666/2333555/888
  • Email your concern at crm@noidapower.com. Do attach meter reading photograph for convenience.
  • Whatsapp on 0120-6226666 WrongReading <Space> Consumer Number
  • Send SMS at 7840002288 #WRONGREADING <Space> Consumer Number <Space> Reading (Only which is showing in KWH)

Q.What to do if I am not satisfied with the meter reading?

Ans.If you are not satisfied with your bill, you may

  • Call at our 24X7 CALL CENTER - 0120 6226666/2333555/888
  • Mail your concern at crm@noidapower.com
  • Whatsapp on 0120-6226666 WrongReading <Space> Consumer Number
  • Send SMS at 7840002288 #SELFREADING <Space> Consumer Number <Space> Reading (Only which is showing in KWH)

Q.How to lodge complaint through SMS?

Ans.You can raise your complaint & avail other important information by sending SMS on 7840002288 from your registered mobile number. To see list of short codes with mandatory details, click on

Q.How & when self reading can be provided by consumer?

Ans.Reading submission slot is 1st to 10th day of every month. You can easily reach out to us by sending SMS at 7840002288 (#SELFREADING<Space> Consumer No.<Space> Reading) or WHATSAPP us at 0120-6226666 (SelfReading <Space> Consumer No.<Space> Reading). The service is also available on our website & app.
* Please note that reading should be in KWH parameter

Q.Who can submit self meter reading ?

Ans.The facility of self submission of meter reading is available for single phase consumers. Reading can be submitted through SMS, Website or App in the dedicated slot provided every month.

Q.Why is my meter not read regularly?

Ans.Any one of the following can be the reasons:

  • Your premises are vacant / locked for long period of time or constantly during daytime resulting in inaccessibility of meter to the reader. Code 2005.
  • Discrepancy in address in our database with the actual address may result in meter reader missing out your premises.

If you observe such shortcomings in the address (as printed in bill), please bring the same to the notice of CR(Front Desk) at NPCL Customer Care Office immediately for corrections.

Q.Where to approach when meter is not read ?

Ans.If consumer premises is found locked, meter reader will stick a ""miss you"" sticker intimating about the failed reading attempt alongwith a contact number to coordinate the day & time of reading. Or you may:

  • -Call at our 24X7 CALL CENTER - 0120 6226666/2333555/888
  • -Mail your concern at crm@noidapower.com
  • - Whatsapp on 0120-6226666 WrongReading <Space> Consumer Number
  • - Send SMS at 7840002288 #WRONGREADING <Space> Consumer Number (Only which is showing in KWH)

Q.How are bills prepared if the meter is not read?

Ans.If the actual meter reading is not acquired due to any reason; provisional bill will be raised which is subjected to adjustment upon receipt of actual meter reading in the subsequent months. Provisional bills are raised on average consumption of last 3 months. Inaccessibility to premises for 3 months or more could lead to disconnection of supply as per Electricity ̀ Supply Code 2005.

Q.What is the normal reading span for monthly Meter Reading?

Ans.Meter reading is normally taken between a period of 28 to 32 days from the last meter reading date. The same is intimated to you through SMS if your mobile number is registered with us. Fixed Charges and slabs for Energy charges are calculated proportionally for the billing period.

Q.What is the meter reading system?

Ans. Reading of three phase meters is taken remotely through AMR or LPR facility. For Single Phase meters, meter readers go door-to-door and record readings in Hand Held Devices (HHD) / Meter Reading Terminals (MRT). Reading information can also be conveyed through SMS/Email registered with us.

Q. How to Identify defective meter & where to approach for any bill dispute ?

Ans. Domestic Consumer: May please check the internal wiring by any private electrician. If no such issue persist may kindly contact 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit Customer Care Office at KP-I or Techzone-4 to register request for Meter Testing. Demand note for meter testing fees will be generated as per UPERC guidelines. Industrial & Institutional Consumers : May please check the Power Factor & Neutral disturbance issue to avoid any demand shoot-up in billing. if persist may kindly contact 24X7 Call Centre No. 0120-6226666/2333888/2333555 You may reach out us through WhatsApp no. 0120-6226666 MeterDefective <Space> Consumer No.(BillDispute <Space> Consumer No.) or Send SMS at 7840002288 #METERDEFECTIVE <Space> Consumer No.( #BILLDISPUTE <Space> Consumer No.) or else you may also visit our Customer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. How to analysis correct meter consumption/ abnormal consumption

Ans. In a normal house hold having 1 or 2 A/C’s along with Geyser, Fridge etc., the average units consumed may be between 500 to 1000 Units per month depending upon actual use. If consumer feel that the consumption is more as compared to the usage and load, we request consumers to please get their wiring checked by competent electrician with respect to below mentioned points:

  • To check any Earth Leakage in the internal wiring or not.
  • In case of multiple connections in the building, whether your internal wiring has a separate neutral wire and should not be mixed with other connections.
  • Check if someone else is also using supply from your meter or not.

However, it is to inform that, NPCL will not be responsible for higher consumptions due to any of the above reasons but taking action by consumer will reduce the consumption. After having checked all the above, If consumption is still not reduced as per consumer’s expectation, then he is having an option to get the meter tested by contacting our helpline number+91-120-2333555/2333888 Apply online for meter testing https://iwebapps.noidapower.com:8032/MTRCHPMT/MeterTesting_Reg.aspx or visit Customer Care Office at KP-I or Techzone-4 Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday. and get the offline requests generated for meter checking . Meter Testing fees will be generated & added in subsequent bill as per UPERC guidelines.

Q. How to apply for prepaid metering?

Ans. Prepaid meters are available for single-phase connection till 5 KW and three-phase connection till 24 KW only for domestic consumer. You can apply for the same at the me of new connection.

Q. How to convert post-paid connection to prepaid connection?

Ans. To get the post-paid connection to prepaid connection, you can visit our customer care office at KP-1, Greater Noida. You are required to fill an application form and submit an ID Proof.

Q. What are the security deposit charges for conversion from post-paid to pre-paid or for new connection installation in Pre-paid?

Ans. Meter charges to paid as per UPERC cost data book enforce

Q. How to recharge prepaid meter ?

Ans. Prepaid meter recharge coupon are available at cash collection center and can be paid via cash/DD/Credit or debit card from our customer care office. Recharge can be done online via NPCL’s website or PAYTM

Q. How does the alarm work in Pre-paid meter?

Ans. If your credit gets below Rs.100/-, you will have an alarm for 30 seconds. Press any button to turn it off. The alarm will be repeated every half an hour until recharged. It is advised that once meter reached its minimum limit recharge immediately to avoid disconnection. You can also set minimum limit as per your convenience.

Q. Whom to contact in case of misplacing of Recharge Coupon?

Ans. Simply visit the NPCL Cash Collection Center for re-issuing of recharge coupon which will be done free of cost. Consumer have to mention BP no./ Meter no. to get the recharge coupon. May please note- the coupon is specific to your meter hence cannot be used elsewhere.

Q. What is to be done if Meter seal is broken ?

Ans. In case your meter seal is broken, you may have to contact our 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit at our Customer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday. and register complaint for meter display problem. Our Team will visit to do the needful within 7 working days

Q. What are the documents required if meter get stolen ?

Ans. You have to submit an application, original FIR, ID proof of registered consumer at our Customer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday. Note: Meter charges are applicable as per UPERC cost data book .

Q. What are the New Meter cost in Meter stolen cases?

Ans. Once the consumer process the application for re-installation of meter in case of Meter Stolen, applicable meter charges to paid as per UPERC cost data book enforce .

*All Applicable taxes on the new meter cost shall also be charged as per the norms.

Q. Whom to contact if meter is not at the premises?

Ans. Please contact our Call at our 24X7 CALL CENTER - 0120 6226666/2333555/888 or you may visit Customer Care Office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday

Q. Where to report incase of No Display in the meter?

Ans. Consumer may contact at our 24X7 CALL CENTER - 0120 6226666/2333555/888 or visit at our Customer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday and register complaint for meter display problem. Our Team will visit to do the needful within 7 working days

Q. What should be done in case there is no supply in the meter?

Ans. In case the nearby are is under Supply Outage, you may wait until the supply is restored. If there is no power even after the supply is restored Consumer may contact at our 24X7 CALL CENTER - 0120 6226666/2333555/888 You may reach out us through WhatsApp no. 0120-6226666 (NoPower <Space> Consumer No.) or Send SMS at 7840002288 ( #NOPOWER <Space> Consumer No.) .

Q. Why my meter screen is blank ?

Ans. Please check if the supply is On in the area and your supply is not coming, if Yes, you may kindly contact 24X7 Call Centre No. 0120-6226666/2333888/2333555 to register complaint for No Supply or WhatsApp on 0120-6226666 (NoPower <Space> Consumer No.) or send SMS at 7840002288 ( #NOPOWER <Space> Consumer No.) or visit atCustomer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.. In case supply is ON but no display on meter, register complaint for meter display problem on above given numbers. Our Team will visit to do the needful within 7 working days..

Q. What is to be done if meter got burnt ?

Ans. Immediately contact at our 24X7 Call Centre No. 0120-6226666/2333888/2333555 & report meter burnt issue.You may also reach out us through WhatsApp no. 0120-6226666 (MeterBurnt <Space> Consumer No.) or Send SMS at 7840002288 #METERBURNT <Space> Consumer No.

Q. What are the timelines/Resolutions for Meter Burnt ?

Ans. It may take 3 Working Days for replacement of the burnt meter

Q. What is to be done if Meter is stopped ?

Ans. In case your meter is stopped, you may have to contact our 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit at our Customer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday. and register complaint for meter display problem. Our Team will visit to do the needful within 7 working days

Q. What are the timelines/Resolutions for Meter Stop ?

Ans. Time period for compliances

  • Meter Stop/Meter Damaged: 14 working days for meter replacement.

Q. What is to be done if Meter Box is Damage/Broken?

Ans. In case your meter box is damaged/broken you may have to contact our 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit at our Customer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday. and register complaint for meter display problem. Our Team will visit to do the needful within 7 working days

Q. If my meter box has a husky display, what should I do ?

Is your meter box is having husky display.Kindly contact 24X7 Call Centre No. 0120-6226666/2333888/2333555 or visit at our Customer Care office at Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday. and register complaint for meter display problem. Our Team will visit to do the needful within 7 working days

Q. How to report Direct Theft?

Ans. You can call and complain against theft of electricity / tampering of meter through following avenues:

  • 1. Helpline Number : 9891222240
  • 2. Noidapower.com
  • 3. Mobile App (Report a concern)
  • 4. CALL CENTER - 0120 6226666/2333555/888
  • 5. Your identity shall remain confidential and action will be taken at the earliest.

Q. What is meant by “Direct Theft”?

Section 135(1) of Electricity Act, 2003 as amended by Electricity (amendment) Act , 2007, Theft of electricity is defined as, whoever dishonestly,

Ans. Section 135(1) of Electricity Act, 2003 as amended by Electricity (amendment) Act , 2007, Theft of electricity is defined as, whoever dishonestly,

  • a) Taps Electricity line:
    • - overhead
    • - underground
  • b) Tampers meter:
    • - usage of tampered meter
    • - current reversing transformer
    • - loop connection
    • - other device interferes with accurate/proper registration.
  • c) Other device/method result in a manner whereby:
    • - electricity is stolen
    • - damages/destroys an electric meter/ apparatus/equipment/wire/ cause
  • d) Uses electricity through a tampered meter
  • e) Uses electricity for purposes other than that which was authorized.

Q. Where I can contact in case of Direct theft booked on my consumer number.?

Ans. You may visit to Our Office at KP-II from 10:00 A.M to 3:00 P.M (Mon-Fri) for any detailed information about theft booked or may contact our 24X7 CALL CENTER - 0120 6226666/2333555/888 or WhatsApp on 0120-6226666, write Theft (to report electricity theft) may please click on given link to register online complaint https://iwebapps.noidapower.com:8032/reporting_theft.aspx

Q. Where I can contact in case I wish to report for site inspection at my or any consumer number?

Ans. You may visit to Our Office at KP-II from 10:00 A.M to 3:00 P.M (Mon-Fri) for any detailed information about theft booked or may contact our 24X7 CALL CENTER - 0120 6226666/2333555/888 or WhatsApp on 0120-6226666, write Theft (to report electricity theft) may please click on given link to register online complaint https://iwebapps.noidapower.com:8032/reporting_theft.aspx

Q. How to apply for permanent disconnection?

Ans. If you want your connection to be permanently disconnected, you have to submit the ID proof, last paid bill with our written application form at Customer Care Office at KP-I or Techzone-4*. 2 Years Lock-in Period is applicable for all consumers except LMV-9 (Temporary Connection) from last date of any change in contract. Please follow the link to know documentation requirement https://www.noidapower.com/Services/Document_Checklist
*Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. What are the Timelines?

Ans. Disconnection of supply will completed within 30 working days .

Q. Why and when MCG charges are applicable for Permanent Disconnection application?

Ans. MCG calculated as per provisions of Electricity Supply Code, 2005. The Tariff Orders issued by Hon’ble Uttar Pradesh Electricity Regulatory Commission (“State Commission”) from time to time. Clause 4.14 (Agreement) - Point (h) However, if the agreement is to be terminated before completion of 2 years: 30 (i) Consumer shall be liable to pay the minimum charges (or the demand / fixed charges, if no minimum charges are prescribed for that category) for a period of 6 months or the period by which the total duration of the agreement falls short of 2 years, whichever is lower.

Q. Can consumer apply for Permanent Disconnection request through website and mobile app?

Ans. Currently there is no option for online process for PD request.

Q. Can I apply for the same meter after surrendering of current meter?

Ans. Once the connection is permanently disconnected, consumer has to follow new connection application process for getting an electricity connection.

Q. What are the Timelines for Reconnection after temporary disconnection of supply?

Ans. Timeline for reconnection of supply will be Maximum of 48 Hrs for Rural and 24 hrs in Urban after payment of bill & Reconnection charges.

Q. What are the charges for Reconnection within 6 Months?

Ans. Reconnection charges will be based on below mentioned criteria:

Criteria (load & Category) DR charges (Rs.)*
Pre-paid Meters - Single phase - Zero
Pre-paid Meters -3 phase - Zero
Smart Meters - Single phase - 100
Smart Meters - 3 phase - 200
>75 KW/100BHP - 2000
LMV-6 (having load <=75KW/100BHP) - 1000
All others categories - 600

Note: * 18% GST is applicable on DR charges and supply will be reconnected within 48 hrs. for Rural and 24 hrs. for urban after payment of Outstanding dues along with reconnection charges.

Q. How to apply for reconnection when meter already removed at site?

Ans. There is no such provision.

Q. How to apply for reconnection after making the part payment of outstanding amount?

Ans. Reconnection is not allowed on part payment.

Q. How to apply for reconnection after final bill generation?

Ans. There is no such provision of reconnection. Once the payment of final bill is done, consumer has to apply for new connection with all required documents.

Q. What is the procedure to Login on www.noidapower.com ?

Ans. Go to www.noidapower.com. Click on “Consumer Login” and register your Consumer Number or click on the link: www.npcl.com

Q. What are the various services/information available on NPCL's website?

Ans.The main features of website are as follows:

  1. About NPCL and Contact Details of registered offices
  2. Bill Payment Option
  3. Outage Alerts
  4. Service Application and Complaint
  5. Tariff Details
  6. Report a Concern
  7. Account Registration
  8. CSR activities
  9. Self Meter Reading
  10. Quick Ebill Download
  11. Quick Bill Payment
  12. Contact Us
  13. Online Application
  14. Payment Options
  15. Pre-paid Meter Recharge
  16. Consumer Services for Application form, Document Checklist, Online Meter Testing, SMS Based Services, WhatsApp based services, Customer Care office Queue Status, Single to Multipoint Conversion, Consumer Awareness and Many more.

(More to be added)

Q. How to reset password on NPCL Website ?

Ans. Password can be reset after clicking forgot password option. You have to punch your registered email id and consumer number to receive an updated password , if problem still persist please write us at crm@noidapower.com.

Q. What happen if my ID is locked in NPCL Website ?

Ans. USERID will be automatic unlock in 24 hours for the website users.

To visit our Feedback page please Click here

Q. Is it safe to give my bank details on NPCL website?

Ans. Yes, It is completely safe. NPCL follows highest level of security standards to ensure that the data entered by consumers remains confidential.

Q. Do I need to pay extra charges for online payment?

Ans. NPCL does not levy any extra charge for online payment. However, the Payment Gateway, Wallets and other service providers may levy service charges along with applicable taxes for transaction above Rs. 4,000/-.
In case the transaction is made through Paytm Gateway service charges would be levied at following rate:

  • For credit/debit card transaction, 1.10% of the transaction amount being paid
  • For Net banking transaction, Rs.4/-per transaction

In case the transaction is made through Bill desk Gateway service charges would be levied at following rate:

  • For credit/debit card transaction, 1% of the transaction amount being paid
  • For Net banking transaction, Rs. 3/- per transaction

Q. What needs to be done if I have any further query ?

Ans. Please fill below details & submit, we shall get back to you on this.

Q. Why Estimate not yet generated for My New Connection service request?

Ans. From the date of notification generation against your Service request it will take 7-10 days time for document verification followed with site visit & after receving site report, Estimate get generated & sent for necessary approvals. We shall keep you posted with SMS/EMail alert containing payment link of estimate. In Case you have received any rejection SMS/Email on registred contact details, you may reach out to us via our Whatsapp services on 0120-6226666 NSC <Space> Notification No. For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday. .

Q. I have paid my estimate agaist new service request than why meter installation is still pending ?

Ans. From the date of Estimate payment against your Service request it will take 7-10 days time for meter installation. Only if there is any right of way issue, it may take more time for completing the assigned work and it may only be completed once clear way will be provided by consumer to our service team. You may reach out to us via our Whatsapp services on 0120-6226666 NSC <Space> Notification No. For any further assistance, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday. .

Q. Paper Formailities Required for ?

Ans. Consumer has to fill application and provide all the requisite documentation which are mentioned on the back side of application form.

Please note for load reduction consumer can only apply after two years from date of energization. For Temp. Supply, consumer can apply for load reduction at any point of time.

Q. Estimate not Received Yet

Ans. Please visit our customer care office at KP-1 to know the status in case you have not received any update after 7-10 days of applying for request.or may write us at crm@noidapower.com.

Q. What is minimum charges & why it is to be paid?

Consumer has to bear the minimum charges based on the total sanctioned load & as per the applicable tariff rate it is been calculated for remaining Tenure in case you have not completed 2 yrs. to the connection or recent load enhancement/reduction process.

In Case the maximum demand recorded in any of the last 2 billing cycles is higher than the reduced contracted load consumer can not go for the proposed contracted load

Q. What Documents are required for Load Enhancement/ Load Reduction/ Name Change/ Category Change?

You can click here to check required document

Q. Why Estimate not yet generated for My Load Augmentation service request?

Ans. From the date of notification generation against your Service request it will take 7-10 days time for document verification followed with site visit & after receving site report, Estimate get generated & sent for necessary approvals. We shall keep you posted with SMS/EMail alert containing payment link of estimate.
In Case you have received any rejection SMS/Email on registred contact details, you may reach out to us via our Whatsapp services on 0120-6226666 LA <Space> Notification No.
For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday. .

Q. I have paid my estimate agaist Load Augmentation request than why meter installation is still pending ?

Ans. From the date of Estimate payment against your Service request it will take 7-10 days time for meter installation. Only if there is any right of way issue, it may take more time for completing the assigned work and it may only be completed once clear way will be provided by consumer to our service team. You may reach out to us via our Whatsapp services on 0120-6226666 LA <Space> Notification No.
For any further assistance, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday. .

Q. What is the TAT for completion of ?

Ans. From the date of estimate payment against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous load/ category.

Q. Where we can contact in case of any information required for service request?

Ans. You may contact us through following windows:

Call at our 24X7 CALL CENTER - 0120 6226666/2333555/2333888
Visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri)

Q. Where to contact in case of application rejected due to LCC/Theft?

Ans. You may please visit our customer care Office from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. Why Estimate not yet generated for My Name Mutation service request?

Ans. From the date of notification generation against your Service request it will take 7 days time for document verification and necessary approvals.
In Case you have received any rejection SMS/Email on registred contact details, you may reach out to us via our Whatsapp services on 0120-6226666 NM <Space> Notification No.
For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. Why my request for Name Mutation is still pending ?

Ans. From the date of Estimate Payment against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous details.
In case of any doubt you may reach out to us via our Whatsapp services on 0120-6226666 NM <Space> Notification No.
For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday. .

Q. Why Estimate not yet generated for My Shifting request?

Ans. From the date of notification generation against your Shifting request it will take 7-10 days time for document verification followed with site visit & after receving site report, Estimate get generated & sent for necessary approvals. We shall keep you posted with SMS/EMail alert containing payment link of estimate.
In Case you have received any rejection SMS/Email on registred contact details, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. Why there is no action taken at site ?

Ans. Please note that after completion of documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check. After neccessary clearance from respective team, you shall be notified with the Estimate Amount which is to paid before executing the siite work.
In case, payment is been done and work still pending you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. Why Estimate not yet generated for My Category Change service request?

Ans. From the date of notification generation against your Service request it will take 7 days time for document verification and necessary approvals.
In Case you have received any rejection SMS/Email on registred contact details, you may reach out to us via our Whatsapp services on 0120-6226666 CT <Space> Notification No.
For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. Why my request for Category Change is still pending ?

Ans. From the date of Estimate Payment against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous details.In case of any doubt you may reach out to us via our Whatsapp services on 0120-6226666 CT <Space> Notification No.
For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday. .

Q. Where we can contact in case of any information required for service request?

Ans. You may contact via:

Call at our 24X7 CALL CENTER - 0120 6226666/2333555/2333888

Visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri)

Q. Where to contact in case of application rejected due to LCC/Theft?

Ans. You may please visit our Customer Care Office from 10:00 A.M to 5:00 P.M (Mon-Fri) to know more about the same.

Q. Why my Address Correction is still pending

Ans. Once you complete the documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. Why my Address Correction request not done/completed?

Ans. Ans. From the date of notification generation against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous details. In case of any doubt you may reach out to us via our Whatsapp services on 0120-6226666 NAC <Space> Notification No.
For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. Why my Name Correction request not done/completed ?

Ans. Ans. From the date of notification generation against your Service request it will take next billing cycle to get implemented in the system during this period you may receive 1 bill with previous details. In case of any doubt you may reach out to us via our Whatsapp services on 0120-6226666 NAC <Space> Notification No.
For any further requirement, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. Why My New Connection service request is pending for Site Visit ?

Ans. Please note that after completion of documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check.After neccessary clearance from respective team, you shall be notified with the Estimate Amount which is to paid before executing the siite work. In case, payment is been done and work still pending. To know the status of a New Connection request, consumer may use following options.

  • You may WhatsApp us on 0120-6226666,NSC <Space> Notification No. (to know New Service connection application status)
  • Can write us at crm@noidapower.com
  • Visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. Why My Load Augmentation service request is pending for Site Visit ?

Ans. Please note that after completion of documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check. After neccessary clearance from respective team, you shall be notified with the Estimate Amount which is to paid before executing the site work.
In case, payment is been done and work still pending you may visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. Why My Shifting request is pending for Site Visit ?

Ans. Please note that after completion of documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check. After neccessary clearance from respective team, you shall be notified with the Estimate Amount which is to paid before executing the site work.
In case, payment is been done and work still pending you may visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. Why my name correction is still pending?

Ans. Once you complete the documentation process, the application goes for several checks via different departments during which it might have not been cleared under LCC/CF Check, you may please visit us at our Customer Care Office, Knowledge Park-I or Techzone-IV Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. How to apply for refunding of security funds?

Ans. You may visit Consumer Care Centre at KP-I or Techzone-4, and submit all the requisite documents which are mentioned at the back side of application form. Please follow the link to know documentation requirement https://www.noidapower.com/Services/Document_Checklist. Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. How to apply for permanent disconnection? ?

Ans. If you want your connection to be permanently disconnected, you have to submit the ID proof, last paid bill with our written application form at Customer Care Office at KP-I or Techzone-4*. 2 Years Lock-in Period is applicable for all consumers except LMV-9 (Temporary Connection) from last date of any change in contract. Please follow the link to know documentation requirement https://www.noidapower.com/Services/Document_Checklist
*Knowledge Park-I or Techzone-IV . Timings 10:00 am to 5:00 pm , Monday to Friday.

Q. What are the Timelines of Permanent Disconnection?

Ans. Disconnection of supply will completed within 30 working days .

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