The challenge ahead lies in nurturing and retaining talent in an environment of increasing private sector participation in utility business.
Institutionalising HR practices will be the major task in building a performance-driven organisation while pursuing the business goal of being the least cost supplier at affordable price and acceptable quality.
The aim is to build a responsive organisation around people, processes and practices so as to produce the least turn-around time, provide the ‘best in class’ service to customers and manage growth with profitability.
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