Consumers can log complaint & avail information by sending SMS to 7840002288 from their registered Mobile No. Click here to view the SMS short codes and their purpose.         ||||||||||||||||||||||||||||||||||||         Single Phase consumers can now submit Self Meter Reading with photo proof between 1st to 10th Day of every month, click here        

Billing Complaints Resolution

Procedure

  • You may approach our Customer Care Office in case of a billing complaint along with necessary documents including previous bills receipts, etc. Alternatively, you may also send your relative or representative with documents.We endeavour to resolve most of the complaints across the table through discussion.
  • All complaints after verification are resolved and communicated to the complainant. Adjustments if any are provided in the next bill.
  • Consumer may approach Consumer Grievance Redressal Forum" of the Company if he is not satisfied by the decision.
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