Consumers can log complaint & avail information by sending SMS to 7840002288 from their registered Mobile No. Click here to view the SMS short codes and their purpose.         ||||||||||||||||||||||||||||||||||||         Single Phase consumers can now submit Self Meter Reading with photo proof between 1st to 10th Day of every month, click here        

WHATSAPP SERVICES


S.No. Short Codes Purpose - To register a complaint
1 BillDispute <Space> Consumer No. For  billing dispute 
2 MeterBurnt <Space> Consumer No. For meter burnt 
3 MeterDefective <Space> Consumer No. For meter defective 
4 NoPower <Space> Consumer No. For no supply 
5 WrongReading <Space> Consumer No. For wrong reading 
6 Theft To report electricity theft 
20000XXXXX is the 10 digit Consumer No. number, printed on the first page of the bill.
S.No. Short Codes Purpose - Availing other services
7 DueAmt <Space> Consumer No. To know bill amount, due for payment
8 DupBill <Space> Consumer No. To receive the current bill on whatsapp 
9 SelfReading <space> Consumer No. <space> Reading To provide self meter reading
10 Status <Space> Consumer No. <Space> Complaint No. To know the status of existing complaint
20000XXXXX is the 10 digit Consumer No. number, printed on the first page of the bill.
S.No. Short Codes Purpose - Know the status of a service request / application
11 CT <space> Notification No. Category Transfer application
12 LA <space> Notification No. Load augmentation application
13 LR <space> Notification No. Load reduction application
14 NAC <space> Notification No. Name & address correction application
15 NM <space> Notification No. Name mutation application
16 NSC <space> Notification No. New Service connection application
17 PD <space> Notification No. Permanent disconnection application
Notification No. is the 9 or 10 digit service application number, shared on your registered mobile number and email ID.
S.No. Short Codes Purpose - Availing other services
18 SOS To report emergencies like; Fire/Accident/Pole broken/Cable snapped
S.No. Short Codes Purpose - For consenting to receive important messages from NPCL
19 Optin <space> Consumer No. Opt-In for NPCL WhatsApp services
20000XXXXX is the 10 digit Consumer No. number, printed on the first page of the bill.
Send message from your registered mobile number
Short Codes are not case sensitive
You can register your Mobile number by clicking on Sign In/ Register link or by calling our 24/7 Helpline No.s 0120-6226666 / 2333555 / 2333888
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